Creditor Claims Analyst

3 weeks ago

Toronto, Canada Securian Canada Full time

**About Securian Canada**

**Who we are - and who we’re here for**

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

**What we do every day to be our very best**

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

**Who we need**

We are looking for a **Creditor Claims Analyst **to join our team**. **You will be accountable to assess claims for benefit entitlement by adhering to contractual, medical, functional, and occupational information to render claim decisions according to contract and established processes. This function includes key accountabilities that require strong commitment to quality of work and exceptional customer service that is highly valued by our internal and external Business Partners, Plan Sponsors and Plan Members. Following instructions and in adherence with defined internal/external policies and procedures to complete your work.

**What’s in it for you**

**_ Immediate and ongoing career development._** If you are looking for an entry into the stable financial services industry where you can gain knowledge while drawing in your customer service experience, this is it. You will work cross-functionally on a variety of deliverables and gain exposure to multiple areas of the business, our clients, and our products. We are a growing organization with multiple opportunities to grow with us, on this team or into another area of the business.

**What you will do**:

- Be responsible for assessing claims for benefit entitlement (Life, Critical Illness, Disability and Job Loss Insurance), by reviewing contractual, medical, functional, and occupational information and adhering to established routines and processes for our various Creditor clients;
- Effectively manage an active caseload that will require your ability to meet client service standards and best practice guidelines by using the tools and resources available and prioritize work against our KPI’s and TAT’s and manage multiple demands, with high attention to detail and accuracy within pre-set timelines;
- Provide exceptional client service and communication, in written or verbal format, to obtain or provide information regarding claim status and reasoning as applicable, while maintaining client focus;
- Contribute to and foster a positive working environment through collaboration with plan members, plan sponsors and other stakeholders and by supporting team to ensure service standards are met;
- Contribute to a positive and dynamic work environment through department project work.

**What you will bring**:

- Prior disability, critical illness, or job loss claims experience;
- Strong analytical and problem-solving skills with an attention to detail;
- Medical experience obtained through claim assessing, underwriting, nurse /health profession;
- Stellar client service and communication skills with focus on listening and communicating, both written and verbal;
- Case management skills focused on positive outcomes for the plan sponsor, plan member and Securian Canada;
- Ability to professionally manage stressful situations and to deliver difficult news in a tactful and empathetic manner;
- Positive attitude with a commitment to high quality service, accuracy and contributes to positive morale and a sense of team spirit;
- Experience with Ultera, Chess, MS Outlook.

**Why join?**

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks a

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