Claims Analyst

2 weeks ago

Toronto, Canada First National Financial Full time

Working together to be our best

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Claims Management Analyst

**Reporting To**: Manager, Claims Management

**Full-Time/Part
- Time**: Full-time

**Posting Date**: February 7, 2023

**Closing Date**: February 28, 2023

**Hours of Work**: 8:30 a.m. - 5:00 p.m.

**Grade**: 5

**Office Location**: Downtown Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
The Claims Management Analyst is responsible for handling all default mortgage accounts in accordance with company policy and providing support to the Manager where required in all areas of mortgage insurance claims administration, loss management and investor relations.
- Overseeing default loans following deficiency property sales, property transfers to mortgage insurers and walkaways and/or sale by borrower, etc.
- Submission of property default claims on delinquent mortgages in assigned portfolios to mortgage insurers
- Must have strong math aptitude and agility in learning processes and procedures
- Administer post-default mortgage portfolio, thereby minimizing exposure to monetary losses or damage to investor relationships and corporate image
- Re-create mortgage accounts financial transactions on balance sheet using Excel against company’s internal servicing system to determine financial loss due to default where applicable
- Comprehensively reconcile mortgage insurance claim payments against lender’s post-default expense costs to reveal variances and shortfalls
- Accountable for maximizing recovery to minimize losses on all delinquent accounts
- Familiar with mortgage insurers’ policy and understand terms and exclusions to better handle default claims
- Analyze and review Claims file portfolios and develop ability to communicate causes of default and/or shortfall
- Investor Arrears Reporting for Default/Claims Management statistics and support investor-related inquiries as needed
- Work closely with Default Management team and Property Insurance team to understand and manage default loans effectively.
- Assist with acquiring loan underwriting documentation on default files when required by lawyers and insurers
- Develop strong working relationships and deliver great customer service to Investors and Mortgage Insurers
- Ability to contribute and bring new ideas to assist with internal process improvements in Claims Management
- Liaising with Management and other departments within First National as required
- Special projects as assigned by Management

**The Requirements Needed**:

- Post-secondary education (University degree) and/or equivalent work experience preferred
- Previous mortgage experience preferred
- Related experience in mortgage insurance, business lending, real estate would be considered an asset
- Strong organizational skills
- Strong communication and interpersonal skills
- Strong analytical and problem-solving skills; excellent math aptitude
- Fast learner and ability to multi-task
- Ability to work in a fast-paced environment and meet deadlines
- Bilingualism is an asset

Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON

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