Claims Examiner

3 weeks ago


Toronto, Canada RMA Inc. Full time

**RMA provides flexible and innovative ideas, technical expertise, and customized solutions to leading insurance and reinsurance companies both in Canada and USA. **We employ some of the industry’s most talented and dedicated professionals in the insurance industry - our team is multi-generational and culturally diverse. **We offer an engaging culture and the flexibility of a hybrid work arrangement as part of our total rewards package. Come join our team**

**RMA is a member company of Starwind Specialty, one of the largest program management operations in North America.**

**What You Will Do**
- Ensure accurate and timely investigation, evaluation, and eligibility of life, disability, and job loss claims based on medical information, job requirements, non-medical factors, and policy terms within established service standards and operating protocols.
- Communicate decisions and recommendations to management and clients.
- Ensure accurate and timely documentation of all communication with customers.
- Collaborate with management to exchange ideas, gather information, and offer solutions on claims.
- Ensure proactive communication with policyholders regarding claim status and developments.
- Provide claims administrative support to other departments when required.

**What You Bring to the Role**
- At least 3 years’ experience in claims administration in the life insurance industry
- Prior experience working with creditor insurance products would be an asset
- Excellent communication (oral and letter writing), interpersonal, and collaboration skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to interact with clients and other stakeholders at all levels
- Ability to prioritize and multitask
- Strong Microsoft Office Word skills
- LOMA courses - completion of Levels 1 and 2 an asset
- Bilingual (Fr/Eng)
- Experience dealing with medical professionals
- Familiarity with P&C insurance products would be an asset
- Willingness to take industry courses

Our top priority is the health and safety of our teammates therefore, employees are required to be double vaccinated against COVID-19 as a condition of employment.



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