Client Care Specialist

5 months ago

Winnipeg, Canada Aurora Recovery Centre Full time

**General**: Reporting to the Clinical Director, the Continuing Care Advocate (“CCA”) is responsible for ensuring a smooth transition for patients into the community through supporting the patient’s execution of their Continuing Care Plan (CCP). The CCA will engage in the near final stages of the Continuing Care Plan through discharge, Aftercare and beyond as the primary connection with Aurora. The CCA will work in conjunction with the counselling team, ARC Counselling, other continuing care providers, Admissions Coordinators and families to support, and report the patient's transition and progress to bring meaning to Recovery for Life.

**Responsibilities**:
Ensure the patient's Continuing Care Plan is complete and approved by the patient's counsellors and that arrangements are complete for all necessary Recovery Capital supports. This includes, but is not limited to a sponsor,After Care Group Sessions, counselling, therapy, medical appointments, support groups, sober living, etc.

Oversee the discharge process to ensure that all necessary paperwork, information, transportation, medications and other arrangements are complete and approved.

Ensure that the departing patient has completed the final patient survey, has been given the opportunity to provide testimonial and internet “reviews.”

Contact the patient by phone within 48 hours of discharge and each week for three weeks thereafter. The primary purpose of these calls is to gather information on the patient's adherence to the Recovery Plan, provide initial support and encouragement to the patient and direct the patient's counsellor, or after care counsellor, to follow up if significant issues have been identified. The CCA should also be advocating the patient engage in additional aftercare groups, individual, couples or family counselling if necessary.

The CCA should be an advocate of additional support that may be beneficial to the patient for the aftercare group, individual, couples or family counselling or therapy. The CCA would be responsible for notifying the Admissions Coordinator and designated counselors of any concerns regarding the patient's physical/emotional health and relapse.

Document all contacts with patients after treatment in FYI on a timely basis. Create and maintain supplemental data bases to support our management and execution of Continuing Care services to the patient.

Monitor patient's participation in Continuing Care weekly programming, Aftercare Group, counselling, therapy and any other Continuing Care Plan programs.

Participate in Continuing Care meetings.

Lead the development of suitable Aftercare Program supports in all locations where the patient lives to ensure the Continuing Care commitments we make are adequately served in a manner consistent with our brand.

**Job Types**: Full-time, Part-time

Pay: $16.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Client Care Specialist

    2 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key member of...

  • Client Care Specialist

    2 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Bilingual)** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key...

  • Client Care Specialist

    3 weeks ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Term)** to join our team in Winnipeg, MB. This is a 6-month term position as part of our peak season hiring. This role may require extended or varying hours, and the ability to thrive in a fast-paced, high-volume environment. If you're ready to contribute during this busy period, we encourage you to apply! This is...

  • Client Care Specialist

    2 months ago

    Winnipeg, Canada Aurora Recovery Centre Full time

    Client Care Specialist (CCS) General: Reporting to the Client Care Supervisor, the Client Care Specialist aids clients in their recovery progress consistent with the philosophy and intent of Aurora Recovery Centre (ARC). **Responsibilities**: - Be available on an as needed basis to clients seeking assistance. - Seek consult regarding problems related to...

  • Client Care Specialist

    5 months ago

    Winnipeg, Canada Aurora Recovery Centre Full time

    Client Care Specialist (CCS) General: Reporting to the Client Care Supervisor, the Client Care Specialist aids clients in their recovery progress consistent with the philosophy and intent of Aurora Recovery Centre (ARC). **Responsibilities**: - Be available on an as needed basis to clients seeking assistance. - Seek consult regarding problems related to...

  • Client Care Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Client Care Specialist to join our team at beBee Professionals in Winnipeg, Canada. In this role, you will work closely with clients to provide high-quality care and support, and help them maintain their independence and quality of life.Key Responsibilities:Provide support with daily living activities, including personal hygiene, dressing,...

  • Client Care Specialist/addictions Support

    5 months ago

    Winnipeg, Canada Aurora Recovery Centre Full time

    **Client Care Specialist**Aurora Reunification Vilpage Winnipeg, MB | Part Time | Full Time| Casual Client Care Specialist (CCS) General: Reporting to the Client Care Supervisor, the Client Care Specialist aids clients in their recovery progress consistent with the philosophy and intent of Aurora Recovery Centre (ARC). **Responsibilities**: - Be...

  • Medical Care Specialist

    2 days ago

    Winnipeg, Manitoba, Canada Express Medical Care Full time

    Express Medical Care is currently seeking a skilled Medical Care Specialist to join our team.We offer a competitive salary of $120,000 per year, commensurate with experience and qualifications.Job Description:The Medical Care Specialist will be responsible for providing high-quality patient care, conducting medical examinations, and developing personalized...

  • Caring Support Specialist

    1 day ago

    Winnipeg, Manitoba, Canada Comforts of Home - Care Inc. Full time

    Job OverviewAt Comforts of Home - Care Inc., we are seeking a caring support specialist to join our team. This permanent position offers a competitive salary and a range of benefits.SalaryWe offer an estimated annual salary of $43,000 to $55,000 based on experience.Job DescriptionThis role involves providing personal care and assistance to clients in various...

  • Customer Care Specialist

    6 months ago

    Winnipeg, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Alternative Care Specialist

    2 months ago

    Winnipeg, Canada Southern First Nations Network of Care Full time

    **Summary**: The Southern First Nations Network of Care (SFNNC) receives its mandate from the First Nations in southern Manitoba and through the Child and Family Services Authorities Act. The SFNNC, along with the other three CFS Authorities in Manitoba, are responsible for the establishment and management of a province-wide service delivery system. This...

  • Alternative Care Specialist

    1 week ago

    Winnipeg, Canada Southern First Nations Network of Care Full time

    **Summary**: The Southern First Nations Network of Care (SFNNC) receives its mandate from the First Nations in southern Manitoba and through the Child and Family Services Authorities Act. The SFNNC, along with the other three CFS Authorities in Manitoba, are responsible for the establishment and management of a province-wide service delivery system. This...

  • Client Care Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Client Care Advisor to join our team at Royal Bank of Canada. As a key member of our Client Care Centre, you will be responsible for delivering exceptional client experiences and resolving client concerns in a timely and professional manner.Key ResponsibilitiesTake ownership of client problems at first point of...

  • LPN Care Specialist

    6 days ago

    Winnipeg, Manitoba, Canada Golden Links Lodge Personal Care Home Full time

    About Golden Links LodgeGolden Links Lodge Personal Care Home is a leading provider of high-quality care services. We are committed to delivering exceptional patient outcomes and improving the lives of our residents.Job SummaryWe are seeking an experienced LPN Care Specialist to join our team. As an LPN Care Specialist, you will provide professional nursing...

  • Pediatric Care Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Drake International Full time

    Job Title: Pediatric Care SpecialistJob Summary: We are seeking a highly skilled Pediatric Care Specialist to join our team at Drake Medox Health Services. As a Pediatric Care Specialist, you will be responsible for providing high-quality care to medically complex pediatric clients in the community.Responsibilities:* Provide direct patient care to pediatric...

  • Occupational Therapist

    1 day ago

    Winnipeg, Manitoba, Canada Grace Hospital Full time

    Job SummaryWe are seeking a highly skilled Occupational Therapist to join our team at Grace Hospital. As an Occupational Therapist - Client Care Specialist, you will be responsible for providing high-quality client care services to patients with various occupational performance goals.Key ResponsibilitiesCollaborate with clients through assessment,...

  • Nail Care Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Nails 19s Full time

    Nail Care SpecialistWe are seeking a skilled Nail Care Specialist to join our team at Nails 19s. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients, including manicures and pedicures.Responsibilities:Provide high-quality nail care services, including manicures and pedicuresConsult with clients to...

  • Client Services Specialist

    5 months ago

    Winnipeg, Canada The First Glance Aesthetic Clinic & Surgery Centre Full time

    The First Glance Aesthetic Clinic & Surgery Centre is a leader in medical aesthetics with a vision to provide the highest level of client care. We are a team of dedicated professionals who are passionate about elevating each patient’s natural beauty. We are hiring a full-time, term position, **Client Service Specialist.** The position has the possibility...

  • Client Service Specialist

    6 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking Client Service Specialists to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. We are in search of a...

  • Nail Care Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada Manitoba Ltd Full time

    Nail Care SpecialistAt Manitoba Ltd, we are seeking a skilled Nail Care Specialist to join our team. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients. Your duties will include making custom designs for clients, applying or removing artificial nails and nail art, cleaning, trimming, and polishing...