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Equipment Rental Specialist
5 months ago
**This role is in our General Tools location.**
Sunbelt Rentals - the fastest growing rental business in Canada
- is seeking an Equipment Rental Specialist
- You
The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team.
**Position Responsibilities**:
Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
Negotiates price and volume of original orders by maximizing rate and volume
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Records details of calls in phone log and maintains lost rent logs
Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements
Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
Follows Standard Operating Procedures
Ensures all activity and customer transactions are performed within Sunbelt safety policies
Trains other employees as needed; may serve in a lead capacity to other CSRs
Supports management in training of other employees
May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations
Performs other duties as assigned by the manager
**Education or experience that prepares you for success**:
- High School diploma or GED required
- Familiarity with various types of construction/industrial tools & equipment
**Knowledge/Skills/Abilities you may rely on**:
- Previous equipment rental industry experience
- Knowledge about parts and equipment
- Strong customer service & telephone skills
- Solid computer and administrative skills
**We Take Care of Our People - join our team now, you will be able to**
- Enjoy competitive wages and a comprehensive benefits program
- RRSP matching program
- Paid vacation and sick days
- Prescription coverage, dental care, vision care, short & long-term disability coverage
- Safety boots reimbursement ($175/year)
- Develop new skills for a career track in service of operation management
- We promote from within, you can explore your career and get prepared for various roles
- Opportunity to become an operational/service manager and/or advance into branch leadership.
- Experience high employee fulfillment with our support and empowerment
- Work with an incredible team of people in a safety-driven culture
**The physical demands of this role **require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.
**If you have done any of the following roles, we’d love to hear from you**: Account Manager, Rental Sales, Parts Sales, Service Manager, C
