Administrator - Decision Support

2 months ago

North York, Canada Flemingdon Health Centre Full time

Job Title:
**Administrator - Decision Support**

Employment terms:
Regular Full Time (35 hrs/week or 1 FTE), evening and weekend hours can be expected

Salary range:
$45,193 - $55,612 per year along with extended health benefits and HOOPP pension plan

Expected start date:
As soon as possible

Number of positions:
1

Reporting to:
Director, Operations and Organizational Systems (FHC)

Locations:
Flemingdon Health Centre at 10 Gateway Blvd, Fairview Health Centre at 5 Fairview Drive and Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd. This position will be located within any of the Flemingdon Health Centre (FHC) service locations based on community and program requirements.

Application deadline:
April 27th, 2024 by 5:00pm Eastern Time

Application Process:
Please include a cover letter and resume in a single file.

**Background**:Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement. We are primarily funded through Ontario Health (ON).

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

Position Summary:
Duties & Responsibilities:

- Assist providers with EMR-related queries and training requests.
- Handle administrative tasks such as resolving data quality errors, managing lab work, and updating MD/NP information for clients.
- Contribute to projects involving J-Reports, data sharing, and multi-database integrations.
- Financial projects may include support on end-user related initiatives such as asset management monitoring, access, audits, etc.
- Collaborate on initiatives related to policy enforcement, procedural improvements, and effective data management.
- Train new providers on EMR software, workflows, and essential fields.
- Play a role in the creation and enforcement of policies and procedures for efficient data management.
- Conduct data audits as required to ensure compliance and data security
- Support privacy investigations related to issues or breaches.

Both the DAS and DSS roles are interdependent yet work collaboratively in the following ways:

- Maintaining consistent practices across all sites and exchange information share best practices in a collaborative team environment
- Provide backup support for the DSS to ensure continuous operations.
- Improve efficiency by eliminating redundancy and duplication of efforts.
- Navigate through ambiguity and change collaboratively, consulting on decision-making, and escalating decisions when necessary.
- Conduct work safely and in line with organizational values.
- Handle other duties and responsibilities as assigned.
- Regular travel to sites

Skills & Qualifications:

- Undergraduate degree/diploma in Computer Science, Health Administration, Medical Informatics or related field
- Minimum of 1-3 experience data quality tools and techniques, data profiling tools, developing data analysis skills and languages with ability to analyze datasets to identify anomalies, errors, and patterns, preferably in a health setting
- Knowledge of word processing, spreadsheet, database, and statistical programs as well as various EMR systems
- Current utilizations include Practice Solutions Suite
- Healthcare, settlement, and social services sector database knowledge (municipal, provincial, or national level) is considered an asset.
- Familiar with healthcare regulations and compliance standards, such as HIPAA is an asset.
- Superior grammar and proof-reading skills; accuracy and meticulous attention to detail to identify and rectify data discrepancies.
- Ability to plan/organize time and meet deadlines amongst competing demands in order to produce high quality work.
- Superior problem-solving skills in order to troubleshoot and resolve data issues efficiently.
- Critical thinking skills to assess the root causes of discrepancies.
- Effective communication and teamwork skills to build relationships and to convey findings and collaboration with relevant and diverse stakeholder (internal and external partners) with varying needs.
- Verbal and written communication skills to document such things as procedures, audit processes and reports clearly and to prepare reports and presentations, provide training, expertise, and guidance to stakehol

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