Account Manager

2 weeks ago


Toronto, Canada OneLocal Full time

At OneLocal, we know that marketing isn't just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.

**What You'll Be Doing**
- Manage a portfolio of several hundred clients and be responsible for retention and upsell
- Be proactive in addressing client issues or potential issues by monitoring account performance
- Understand our full marketing suite and be able to communicate the value and ROI to your clients
- Identify expansion opportunities to grow the businesses in your portfolio, adding value to your clients

**What You Bring**
- Experience working with a high volume of clients (500+ clients is an asset)
- You've got our customer's best interest in your mind and will do whatever it takes to help them be successful with our solutions
- Experience working with small & medium businesses is an asset but not required
- Strong communication skills, both verbal and written
- 2 or more years experience as a Client Success Manager / Account Manager in one of the following environments:

- SaaS organization
- Marketing Agency
- Tech Startup
- Ability to work in a fast-paced environment and quickly adapt to changing timelines and priorities
- Ability to understand customer needs and determine its fit to our product offering
- Strong organizational and follow-up skills
- Ability to quickly build rapport with clients and turn them into long-term partnerships
- Proven ability to maintain professionalism and demonstrate courtesy towards clients
- Demonstrates honesty and integrity
- Questions the status quo and isn't afraid to speak up
- Familiarity with CRM Platforms, ideally Salesforce

**Why You'll Love Working Here**:

- The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
- 3 weeks paid vacation + 5 paid personal days
- Stock options in a YC backed start-up
- Virtual social events: coffee chats with your colleagues and occasional happy hours


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