Receptionist

6 months ago

Kanata, Canada Western Ottawa Community Resource Centre Full time

**This is a Bilingual Position.**

**Fluency in both French and English is Mandatory**

***:
Reporting to the Manager of Corporate Services, the position is responsible for providing reception and some light administrative support to WOCRC programs.

**PRINCIPAL RESPONSIBILITIES AND DUTIES**

**Ensure clients of the Centre feel welcome and facilitate smooth access to programs and services**:

- Carrying out all building/reception opening and closing procedures;
- Greeting visitors, determining their need and directing them accordingly; issuing visitor passes when required;
- Responding, when appropriate, to questions about the organization and its various programs or services;
- Booking meeting rooms for staff or external partners;
- Taking client payments and monetary donations; redirecting gifts-in-kind;
- Providing basic support to clients using the public computers, when required;
- Maintaining a clean, safe, fully stocked and well-organized reception area, including the waiting and child play areas, the public computer area and the mail room;
- Assisting with small administrative projects, as required (i.e. photocopying and faxing, laminating, labels, bulk mailing, preparing meeting material, etc.);
- Performing other related duties as assigned.

**Other**:
**All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include**:

- Ensuring that the commitment to diversity is understood and respected;
- Working in a manner that incorporates health promotion and recognizes the determinants of health;
- Maintaining up-to-date professional skills and knowledge through formal and informal training;
- Acting as an “ambassador” for WOCRC within and outside the Centre by creating an awareness of WOCRC programs and promoting services offered;
- Compliance with all mandated legal/regulatory requirements related to working at WOCRC (Employment Standards Act, Occupational Health and Safety Act, standards of professional conduct);
- Maintaining awareness of and compliance with WOCRC policies and procedures;
- Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations;
- Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality policies and procedures;
- Supporting the Centre’s student and volunteer placement programs;
- Working during both regular and extended hours of operation in locations identified by the Centre.

**QUALIFICATIONS**

**Education and Experience**:

- High School diploma;
- One-year Customer Service experience;
- Experience in a reception/admin/office environment an asset;
- Experience with a multi-line phone system an asset.

**Competencies**:

- Ability to work independently, as well as effectively in a team setting;
- Excellent communication, interpersonal, problem-solving and organizational skills;
- Demonstrated ability to work in a multi-cultural, multi-disciplinary team environment;
- Ability to work evenings and weekends, occasional day shifts may be required.

**APPLY ON COMPANY SITE wocrc.ca***

RÉSUMÉ DES FONCTIONSSe rapporte au gestionnaire immobilier, le titulaire est chargé du soutien en matière d’accueil et d’administration pour les programmes du Centre de ressources communautaires d’Ottawa Ouest (CRCOO).

**PRINCIPALES RESPONSABILITÉS ET TÂCHES**

Voir à accueillir les clients du Centre et faciliter l’accès homogène aux programmes et aux services
- ouvrir les lignes téléphoniques tous les jours et activer les lignes de nuit à la fermeture;
- déverrouiller les salles publiques et les portes des escaliers l’avant-midi et les verrouiller l’après-midi;
- accueillir les visiteurs, déterminer leurs besoins et les aiguiller en conséquence;
- répondre aux appels téléphoniques, déterminer les besoins des demandeurs, répondre aux demandes de renseignements ordinaires, prendre les messages et acheminer les appels au besoin;
- inscrire l’heure d’arrivée et de départ des bénévoles et du personnel;
- maintenir les cartes d’accès pour l’entrée et la sortie des étudiants et des bénévoles.

Entretenir l’aire d’accueil de la clientèle
- voir à la propreté et à l’ordre de la salle d’accueil, des présentoirs de dépliants et des salles d’attente, y compris l’aire de jeu des enfants;
- arroser les plantes une fois par semaine.

Offrir un soutien administratif au personnel du CRCOO
- offrir un soutien au personnel sous forme de traitement de textes de la correspondance, des rapports, des procès-verbaux et d’autres documents connexes;
- trier, ouvrir, dater et distribuer le courrier;
- voir à préparer et à envoyer le courrier de sortie et les messageries;
- recevoir et distribuer les télécopies au personnel concerné;
- préparer les chèques hebdomadaires pour leur distribution et envoi par la poste au besoin;
- réserver les téléphones cellulaires, les salles

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