Water Processing Clerk
2 months ago
**Join us to shape the future of St. Catharines**
**About the City**:
In the city of St. Catharines, we are committed to realizing the vision outlined in **The City of St. Catharines - Strategic Plan 2023 to 2027**. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.
**About the Role**:
Responsible for receiving meter cards and editing for data input which supports the accurate and timely preparation and mailing of regular Water billings. Determine and perform cancellation of estimated or inaccurate billings, related penalty adjustment and transfers and immediate re-billing. Responsible for verifying and refunding overpaid accounts for the Section. Perform computerized data input when necessary. Responsible for scheduling appointments with consumers requiring meter readings and the maintenance of owner/tenant contract program. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.
**What You Will be Doing**:
- (These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements)._
- Responsible for receiving and editing meter cards read by meter reading staff and consumers and preparing the data for accurate computer input. Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
- Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners.
- Receive written requests, verify and process adjustments resulting in refund of overpayments. Send correspondence and perform follow up.
- Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar. Maintain calendar for Section and ensure meter reading staff have necessary information to visit the properties.
- Identify account inconsistencies and prepare Work Orders regarding meters and fittings, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
- Determine necessity and/or receive requests from owners to send tenant water billings. Research and confirm ownership required to prepare the owner/tenant contracts and send to owners to authorize mailing direction of water billings and meter cards. Maintain up-to-date files and perform follow up.
- As necessary perform daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses.
- Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.
- Perform other similar and related duties as required.
**About You**:
**Qualifications**:
- Minimum Grade 12 education or equivalent.
- An accounting background and problem-solving abilities.
- Proven ability to organize a fluctuating workload and to meet deadlines.
- Proven attention to detail and utmost accuracy.
**Skills**:
- The ability to deal with extremely difficult people.
- Computer experience using Internet, Microsoft spreadsheet and word processing packages.
**Other Requirements**:
- A demonstrated commitment to enhancing a safety culture.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training
- Ability to travel between City work locations is required.
- Proof of education will be required upon hire.
**What’s in it for you**:
Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for applicable positions).
Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement.
Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
Training: Access training and development funds to support your career growth.
Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
Great People: Work with a supportive team and leadership focused on your success.
**Other Job Details**:
Salary Range: $44,439-$50,931
Employee Group: CUPE 157
Department: FMS
Position Type: Temporary, Full Time
Work Location: City
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