Move Coordinator

4 months ago


Edmonton, Canada SIRVA Full time

We are searching for a confident, customer-focused individual to join our Move Management team. This role is responsible for arranging moving services primarily for corporate clients whose employees are relocating within Canada.

**RESPONSIBILITIES**:

- Act as the single point of contact for national accounts to receive, manage and monitor household goods shipment relocation orders for their transferees
- Collaborate with moving agencies, drivers, third-party suppliers, and operations planners as needed to coordinate moving services
- Follow pre-defined move management processes with multiple communication contact points
- Record all pertinent transactions and communications in move order system, ensuring accurate and timely information is captured; populate auxiliary systems as required
- Obtain quotes from third-party suppliers such as automobile carriers; review invoices for payment
- Create and present cost estimates to accounts as part of the move authorization process
- Handle real-time customer issues for quick resolution to minimize adverse financial impacts and logístical interruptions
- Produce and maintain management reports, and administer account profiles as required

**QUALIFICATIONS**:

- Good knowledge of Canadian geography, preferably in the context of the transportation or household goods moving industry
- Previous experience working with clients of corporate accounts an asset
- Must be process and results oriented (i.e., time management skills); capable of simultaneously handling multiple customers, problem-solving tasks, or issues in a professional manner
- Communicate clearly and concisely (written/verbal) in French (preferred) and English an asset

**Work Location**

Work Location: Hybrid remote in Edmonton, AB


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