Move - in Coordinator (6-month Contract)

4 months ago

Edmonton, Canada BentallGreenOak Full time

**Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:Looking to gain experience in residential leasing and property management? We have an exciting opportunity to join BentallGreenOak’s newest residential rental community. We’re looking for a passionate customer service oriented individual to join our team at Eleanor.

The Move-In Coordinator role will focus heavily on the new move-in experience. This role requires flexible working hours with weekend and evening work based on assigned schedule. **Regular working hours will include Saturday and Sunday shifts required to accommodate move-ins.**

**What You Will Do**:

- Ensure that every resident feels welcomed into the Eleanor community, before, during and after their move-in day. Deliver exceptional service. This includes consistent and timely communication with each new resident.
- Preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
- Conducting move in, move out and suite turnover inspections.
- Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided.
- Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents.
- Passion for the project and neighbourhood, offering strong orientation and building excitement among new residents on move-in.
- Carry out other duties and/or procedures related to the marketing, rental and administration of suites as may be assigned from time to time.
- Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents.
- When required, assist in the maintenance of the customer database and ensure that all leads traffic and interactions are documented appropriately.
- Provide administrative support to the site staff and Property Manager as requested and as directed by the Property Manager.
- Communicate with the Property Manager, team members and site staff on an ongoing basis.
- As part of the overall team, maintain goodwill of customer during service period and promote the organization to existing and potential customers.
- Maintain excellent resident relations within the assigned property.
- Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants.
- Administering move-in deposits and move-out balances.
- Assigns resident parking in addition to issuing visitor parking passes and maintaining an up to date log.
- Maintain all resident information received in accordance with Privacy rules and regulations.
- Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours.
- Rectify any resident issues that may arise and escalate as required.
- Maintain an orderly office area.
- Other related duties as required, such duties may include lifting.

**Sustainability**:

- Participate in community and charitable events that involve the property, its residents or employees;
- Assist in the implementation of BentallGreenOak’s sustainability and engagement programs at the property;
- Embrace and pro-actively support BentallGreenOak's culture of environmental sustainability, and corporate and social responsibility.
- Supports team goals, objectives, operations and strategy for properties outlined by management;
- Other duties within the scope, spirit and purpose of the job, as requested by management.

**Who You Are**:

- **Experience** - 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
- **Education** - High school diploma required, College Diploma/Bachelor’s Degree is preferred
- **Relationship Skills** - Must possess exceptional communication and interpersonal relationship skills, an

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