Cruise Tour Guide

5 months ago

Toronto, Canada City Experiences Full time

**City Experiences is seeking a Cruise Tour Guide for our City Cruises operation in Toronto.**

**About You**:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

**About the Opportunity**:
**Crew Benefits**:

- Competitive Wage
- Retention Bonus - up to $500.00
- Complimentary Cruise Tickets & Uniforms
- Complimentary Crew Meals
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training

**Essential Duties & Responsibilities**:

- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Learn the historical information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbor; Narrators are provided with all the necessary historical information and on-site training.
- Address guests by name and recognize their special occasions.
- Deliver an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers.
- Provide information to guests, including products offered, cruise route, and Toronto history.
- Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
- Receive passengers and inform them about boarding procedures.
- Assist with line management, scanning tickets and greeting guests upon boarding.
- Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
- Explain products or services and prices, and answer questions from customers.
- Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule.
- Take part in safety drills and work in cooperation with the captain and crew of the vessel.
- Communicate clearly with other departments and personnel.
- Additional job duties assigned.

**Requirements & Qualifications**:

- Ability to learn and memorize historical information, and to deliver an engaging “story-like” tour.
- Ability to express history/facts/anecdotes in a clear and coherent delivery style.
- Energetic and enthusiastic personality essential.
- Capacity to keep calm and maintain a pleasant demeanor in a busy, fast-paced work environment.
- Ability to stay on your feet for lengthy periods of time.
- Performing or theatre experience can be helpful but is not necessary. If you have a passion for history and enthusiasm about the city of Toronto, the narration skills can be learned and developed.
- A commitment to being on time and delivering a consistently engaging, informative, and interactive tour.
- Will be required to be available for work on weekends and all major holidays.
- Must be available to work through at least Labor Day, and preferably through to mid-October.

**About Us**:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

**The RESPECT Service System** embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

  • Cruise Tour Guide

    5 months ago

    Toronto, Canada Hornblower Cruises and Events Full time

    City Experiences is seeking a Cruise Tour Guide for our City Cruises operation in Toronto. About You: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About the Opportunity: The successful Cruise Tour Guide is friendly, upbeat, provides excellent customer service, enjoys interacting with people from...

  • Cruise Tour Narrator

    3 days ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity: City Experiences is seeking a Cruise Tour Guide for our Toronto Harbour operation. This role involves delivering an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers. The successful candidate will be able to learn and memorize historical information, and to deliver an engaging "story-like"...

  • Cruise Tour Host

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Cruise Tour Guide is a key member of our City Cruises team, responsible for delivering exceptional customer experiences on our Toronto Harbour tours. As a Cruise Tour Guide, you will be the face of our company, providing engaging and informative tours to guests from around the world.Key Responsibilities:Deliver engaging and...

  • Tour Guide

    5 months ago

    Toronto, Canada The Toronto Bus Co.TBCL Full time

    Step-on tour guides required to handle our daily Niagara Falls Tours. Pickup locations around downtown Toronto then head to Niagara Falls, Ontario for the day. Stops include the Table Rock, Niagara City cruise, Whirlpool/Helicopters, Niagara on the Lake, & Niagara College Winery. Must be able to organize large groups of passengers and guide them through...

  • Cruise Tour Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The successful Cruise Tour Guide is a friendly, upbeat, and customer-focused individual who provides excellent service to guests from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and creating an amazing experience for all guests on board.Crew Benefits:Competitive...

  • Cruise Tour Host

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The successful Cruise Tour Guide is a friendly and upbeat individual who provides excellent customer service and enjoys interacting with people from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and contributing to creating an amazing experience for all guests on board.Crew...

  • Tour Guide

    5 months ago

    Toronto, Canada Underground Donut Tour Full time

    **Underground Donut Tour is Hiring!** Are you a people person who loves donuts? Do you love showing off your city? Are you looking for a low stress job that feels like you're just hanging out with friends? If so, you might be right for this position. The Underground Donut Tour is currently hiring in Victoria. In business for almost 10 years, the...

  • Cruise Tour Host

    1 month ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The successful Cruise Tour Guide is a friendly and upbeat individual who provides excellent customer service and enjoys interacting with people from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and creating an amazing experience for all guests on board.Crew...

  • Cruise Tour Host

    1 month ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The successful Cruise Tour Guide is a friendly and upbeat individual who provides excellent customer service and enjoys interacting with people from all over the world. They take guests on a journey around the Toronto Harbour, sharing historical fun facts and creating an amazing experience for all guests on board.Crew...

  • Tour Guide

    3 weeks ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    About the RoleWe are seeking a skilled Tour Guide to join our team at Splendid Canada Travel. As a Tour Guide, you will be responsible for leading groups of travelers through various destinations, providing information and insights about the local culture, history, and attractions.Key ResponsibilitiesConfirm transportation and accommodation reservations for...

  • Tour Guide

    5 months ago

    Toronto, Canada Secret Food Tours Full time

    _- Looking for Tour Guides Who Love Food -_ **Secret Food Tours** is an award-winning tour company _immediately_ looking for outgoing individuals who are passionate about food, traveling and history to lead foodie tours through Toronto's historic St Lawrence Market and Distillery District areas. This role is a lot of fun and a perfect fit for applicants...

  • Tour Guide

    2 months ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for our guests.Key Responsibilities:Confirm transportation and accommodation...

  • Tour Guide

    2 months ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for our guests.Key Responsibilities:Confirm transportation and accommodation...

  • Tour Guide

    5 months ago

    Toronto, Canada TRUEXPERIENCES TOURS INC. Full time

    Work Term: Seasonal - Work Language: English - Hours: 30 to 44 hours per week - Education: Bachelor's degree - Experience: Experience an asset - or equivalent experience **Work site environment**: - Outdoors **Work setting**: - Urban area **Tasks**: - Describe points of interest - Develop and deliver commentaries - Utilize microphones or other...

  • Tour Guide

    5 months ago

    Toronto, Canada TRUEXPERIENCES TOURS INC. Full time

    Work Term: Seasonal - Work Language: English - Hours: 20 to 44 hours per week - Education: Bachelor's degree - Experience: Experience an asset - or equivalent experience **Work site environment**: - Outdoors **Work setting**: - Urban area **Tasks**: - Describe points of interest, answer questions and supply information - Utilize microphones or other...

  • Tour Guide

    1 month ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for our guests.Key Responsibilities:Confirm transportation and accommodation...

  • Tour Guide

    1 month ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for our guests.Key Responsibilities:Confirm transportation and accommodation...

  • Harbour Tour Manager

    24 hours ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Role:The Harbour Tour Manager will be the main point of contact for guests and crew, ensuring an exceptional experience on our Harbour Tours. This role will involve managing the execution of the Harbour Tour Cruises, coordinating with the Marine Department to ensure safe boarding of vessels, and upholding the RESPECT Service...

  • Tour Guide

    4 weeks ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless travel experience, and showcasing the beauty and charm of our country.Key Responsibilities:Confirm...

  • Tour Guide

    4 weeks ago

    Toronto, Ontario, Canada Splendid Canada Travel Full time

    Tour Guide Job DescriptionSplendid Canada Travel is seeking a skilled Tour Guide to lead our clients on unforgettable journeys across Canada. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless travel experience, and showcasing the beauty and charm of our country.Key Responsibilities:Confirm...