Tour Guide

6 days ago


Toronto, Canada Toronto Blue Jays Full time

Are you interested in joining the Toronto Blue Jays _Tours Team?_ This is your chance

We are seeking dynamic Tour Guides who have the desire to lead groups around Rogers Centre, informing them of the Blue Jays past, present and future. As a Tour Guide, you are responsible for taking tour groups around the ballpark, telling stories about the Blue Jays history, Rogers Centre’s architecture and history, and ensuring world class levels customer service to create memorable experiences for all our visitors.

This is a **part-time contract position from February 2025 to October 2025** with the possibility of extension.

**This role may be for you if**:

- You are passionate about the Blue Jays and our history.
- You are passionate about baseball.
- You enjoy talking in front of groups of people, while providing exceptional and personable customer-service.
- You are seeking a new and exciting challenge with the relaunch of Rogers Centre tours.

**Responsibilities**:

- Independently lead tour groups around Rogers Centre.
- Leverage the tour script to bring Rogers Centre and Blue Jays history to life.
- Welcome and interact with tours visitors, including but not limited to, scanning tours tickets, and answering questions.
- Maintain high levels of customer service, acting on any complaints with a warm attitude and a problem-solving approach.
- Contribute to an inclusive environment for all tour visitors and staff.
- Monitor safety and Fan/Tours Code of Conduct compliance of all visitors.
- Report on any incident (major or minor) on an Incident Report Card and submit the report to your supervisor.

**Qualifications**:
**_ Must be available to work year-round and _**_workdays_**_, evenings, weekends, and holidays as _**_required_**_._**
- 1-2 years' experience in a customer service role
- Must be confident speaking in front of large groups of people. Demonstrable experience in presenting to or leading groups is preferred.
- Must be flexible and adaptable
- Possess strong organization, communication, interpersonal, and problem-solving skills.
- Knowledge and understanding of baseball, the Toronto Blue Jays and Rogers Centre.
- Ability to speak another language is considered an asset.
- First aid certifications are considered an asset.

**What We Offer**:

- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you enhance your skills.
- Excellent employee discount to use towards Blue Jays gear.
- A unique employment experience working for the only MLB team in Canada.


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