Manager, Technical Writing

2 months ago

Vancouver, Canada Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

About the Role- Leads a geographically dispersed team responsible for planning, writing, editing, and delivering high-quality documentation for a targeted audience.- Represents Information and Learning Experience (iLX) as a site lead for the Vancouver office, supporting local Workmates, interacting with local leadership, and sharing information with non-local managers.- Represents writers across product areas, coordinating with peer managers responsible for product-specific content.- Assesses content requirements, identifies cross-team impacts, and coordinates resources to ensure successful execution.- Provides feedback on documentation plans, schedules, and customer requirements.- Learns the product and reviews content prepared by team members for clarity, consistency, quality, and depth.- Provides support for career growth and personal development of team members.- Coaches and supports experienced writers; mentors and guides junior writers.- Interacts with local leadership, peer group managers, and worldwide senior management.- Works closely with development, customer support, product management, and various other teams to produce excellent content.- Writes content within a product area, including user interface text, error messages, release notes, and administrator guide topics as needed.

About You

We're looking for someone with proven leadership and people management skills, exceptional interpersonal, communication, and time management skills, and detailed understanding of technical documentation requirements and the delivery process.

Basic Qualifications:
- BA or BS degree or equivalent experience.- Has attained at least a staff or senior level of experience in a technical writing role.

Other Qualifications:
- Exprience managing a team of direct reports- Can lead a specialized team of writers with multiple functional elements and responsibilities.- Cultivates positive relationships within the team, across Information Development, and throughout Workday.- Outstanding leadership and people-management skills.- Can quickly gain an understanding of Information Development tools, processes, and style guide.- Proactively communicates with leaders across functions, product areas, and timezones.- Established history of leading initiatives or cross-team projects to successful outcomes.- Experience writing and managing documentation deliverables across multiple product areas.- Standout team mate with a positive demeanor who leads by example.

Workday Pay Transparency Statement

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Primary Location: CAN.BC.Vancouver

Primary CAN Base Pay Range: $94,600 - $142,000 CAD

Additional CAN Location(s) Base Pay Range: $94,600 - $142,000 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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