Customer Success Manager

2 weeks ago


Vancouver, Canada Cascadia Scientific Inc. Full time

**Job Title**:
Customer Success Manager - North America

**Reports to**:
Director Client Services

**Salary Range**:
65k-75k

**Position Type**:
Full-Time

**SUMMARY**

As the Customer Success Manager - North America you will be responsible for driving adoption and operational excellence of our services by ensuring an optimal end-user experience. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from Cascadia Scientific. The role will require close collaboration with several internal areas within the organization.

PRIMARY RESPONSIBILITIES:

- Collaborate closely with clients to outline and record their business needs, grasp core challenges, and transform their aspirations into valuable, tailored solutions.
- Foster and nurture relationships with various stakeholders within client organizations, ensuring their satisfaction and working alongside the assigned Account Manager to uncover expansion opportunities within existing accounts.
- Maintain proactive and effective communication with clients, swiftly addressing concerns, overseeing actions, and managing any escalations that may arise.
- Establish and deploy standardized methodologies across diverse mining use cases, contributing to consistent excellence in experience management.
- Partner hand in hand with Account Managers to construct comprehensive account strategies, fostering growth and advancement.
- Develop informative content that empowers users to maximize platform utilization and gain insights into our product's future direction.
- Initiate cross-functional ventures aimed at elevating the overall customer journey, ultimately enhancing contentment and loyalty among our clientele.
- Expertise in delivering valuable feedback to project management for product and portal enhancement.
- Fundamental knowledge of mathematics and basic statistics, encompassing concepts such as measures of central tendency (means, medians and modes), standard deviations, statistical distributions, sample size and population, regression and time series analysis.
- While not a prerequisite, familiarity with data science and machine learning would be a significant asset in this role.

REQUIRED EXPERIENCE:

- Proof of courses within the bachelor degree, certificates or diplomas involving math and statistics is required
- 3 years in similar Customer Success / Customer Experience roles
- Previous experience with CRMs such as Salesforce, Zoho
- Strong communication skills including written, analytical, presentation and verbal (English
- Must, Foreign Languages
- Plus)
- Proficiency in team collaboration across the organization, coupled with the capability to operate autonomously and initiate tasks independently.
- A strong drive to tackle customer issues and a steadfast dedication to enhancing customer experience and contentment.
- Skill in effectively communicating technical concepts to non-technical stakeholders in a clear and understandable manner.
- Adeptness at multitasking, as the role necessitates engagement in numerous projects and initiatives concurrently.

PREFERRED QUALIFICATIONS
- Proficiency with Office 365 tools
- English proficiency is required
- Developing visualizations and dashboards with Power BI or Tableau
- Work experience in mining or mining supply is a plus
- Availability to travel to different customer mine sites

WORKING CONDITIONS:

- This is a **hybrid **role located in Surrey, BC.

**BENEFITS**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

**SCHEDULE**:

- 8 hour shift
- Monday to Friday

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



  • Vancouver, Canada Woosender Inc Full time

    **About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    Found in: Whatjobs CA C2 - 2 days ago


    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...


  • Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    Found in: Talent CA C2 - 1 week ago


    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada Maximizer Services Inc Full time

    About the Role: At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. We’re looking for a relationship focused, data-oriented Customer Success...


  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy...


  • Vancouver, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family! We are looking for a Customer...


  • Vancouver, Canada Niricson Full time

    **Customer Success Manager** - Location: Remote Opportunity within Canada_ **About us** Niricson is a growing, values-driven organization where passion for excellence and making a meaningful impact in people’s lives means showing up every day ready to think creatively, face challenges, solve problems, and ensure your team is doing their best work. The...


  • Vancouver, Canada Kobalt Security Inc. Full time

    At Kobalt.io, our mission is to solve cyber security for SMB at scale. We believe Small businesses are the engine behind innovation and growth in the market. Our success to date has been predicated upon our ability to understand the needs of these customers and continue to design/refine services that fit those needs. This is reflected in everything we do...

  • Customer Success Manager

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Quadient Full time

    Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC familyWe are looking for a Customer...


  • Vancouver, Canada HealthHub Solutions Full time

    HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our...


  • Vancouver, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago


    Vancouver, BC, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Absolute Software Full time

    Absolute is a global cyber-security technology company based in Vancouver, BC that makes Security work! We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer...


  • Vancouver, Canada Fatigue Science Full time

    Fatigue Science has developed the world’s leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and...