Customer Experience Specialist

5 months ago

SaintLaurent, Canada Carrier Enterprise Canada Full time

**Job description**

**Carrier Enterprise Canada: Order Management Specialist, Commercial**

**Reporting to**: Customer Experience Manager

**Location**: St Laurent, QC

**Who We Are**: _At Carrier Enterprise Canada we’re passionate about peopleour team members, our customers, and our partners? Combining teamwork and collaboration with our industry leading Carrier, Bryant, and Payne brands we deliver the best HVAC/R service, customer experience and solutions to homes and businesses across Canada where we live, work and play. CEC is a division of Watsco - North America’s largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry._

**What you will be responsible for**:

- Responsible for managing Commercial orders/Projects for HVAC Commercial equipment from Territory Managers, and Inside Sales Reps.
- Sourcing product from factory/third party vendors, keep sales and customers updated with status of all open jobs, scheduling deliveries to meet crane appointments as per customer request.
- Making necessary changes, additions, deletions, substitutions, or cancellations to equipment orders as required, including arranging for modifications to equipment.
- First point of contact for customers orders/delivery updates.
- Invoicing and forecasting monthly sales.
- Managing extended warranty purchase/registrations.
- Responsible to manage multiple open projects at the same time.

**Who you are**:

- Strong communication and interpersonal skills.
- Organized, independent worker who can work to meet deadlines and multitask in a high-pressure environment.
- Proficient in Microsoft office and Excel.

**What’s in it for you?**
- When you join Carrier Enterprise Canada, you will be part of a dynamic work environment that delivers first-class service to provide comfort to every home & business through our top of the line HVAC/R products
- You’ll join a team built on trust and integrity - where we succeed and celebrate together.
- We value engagement, empowerment and accountability and our team members flourish because of it.
- We care about your future with us. We encourage and provide opportunities for learning and development by using the best-in-class tools for training.
- Every team member makes an impact in our business. We believe our team members are our greatest asset’s.

**We offer competitive salary, incentive, and benefits such as**:

- Health, Dental & Vison Care
- Life & Disability Insurance
- Travel Assistance Coverage
- Company Pension Plan with a company contribution
- Optional RRSP and TFSA Retirement savings programs
- Employee Assistance Program

**Carrier Enterprise Canada : Spécialiste de la Gestion des commandes client, Commercial/Résidentiel**

Supérieur immédiat : Directrice, Expérience client

**Emplacement**: Montréal (bureaux de Carrier Enterprise à Saint-Laurent)

**Un mot sur nous **:Chez Carrier Enterprise Canada nous sommes passionnés par les gens... les membres de notre équipe, nos clients et nos partenaires. _En combinant le travail d’équipe et la collaboration avec nos marques phares Carrier, Bryant et Payne, nous offrons le meilleur service de CVCA/R, la meilleure expérience client et les meilleures solutions aux foyers et aux entreprises du Canada où nous vivons, travaillons et jouons. CEC est une division de Watsco — _le plus grand distributeur d’équipement de climatisation, de chauffage et de réfrigération et de pièces et fournitures connexes dans le secteur du CVCA/R en Amérique du Nord.

**Vous apportez**:

- Excellentes aptitudes à la communication et entregent
- Attention exceptionnelle au client avec expérience de traitement des appels et des messages par courriel.
- Personne qui le sens de l’organisation et de l’autonomie, qui sait respecter les échéances et travailler à plusieurs tâches à la fois dans un environnement sous pression.
- Maîtrise de la suite Microsoft Office et d’Outlook
- Bilingue (anglais-français) avec de solides compétences en communications et de l’entregent

**Quels avantages en tirerez-vous?**
- En vous joignant à Carrier Enterprise Canada, vous ferez partie d’un environnement de travail dynamique qui offre un service hors pair pour assurer le confort de chaque foyer et entreprise grâce à nos produits de CVCA/R haut de gamme
- Vous vous joindrez à une équipe fondée sur la confiance et l’intégrité — où nous réussissons et célébrons ensemble.
- Nous avons à cœur l’engagement, la responsabilisation et l’imputabilité, et les membres de notre équipe s’épanouissent grâce à cela.
- Nous nous soucions de votre avenir avec nous. Nous encourageons et offrons des possibilités d’apprentissage et de perfectionnement à l’aide des meilleurs outils de formation.
- Chaque membre de l’équipe a un impact au sein de notre entreprise. Nous pensons que les membres de notre équipe sont notre plus grand atout.

**Nous off

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