Customer Experience Specialist

4 weeks ago

SaintLaurent, Canada Carrier Enterprise Canada Full time

**Job description**

**Carrier Enterprise Canada: Order Management Specialist, Commercial**

**Reporting to**: Customer Experience Manager

**Location**: St Laurent, QC

**Who We Are**: _At Carrier Enterprise Canada we’re passionate about peopleour team members, our customers, and our partners? Combining teamwork and collaboration with our industry leading Carrier, Bryant, and Payne brands we deliver the best HVAC/R service, customer experience and solutions to homes and businesses across Canada where we live, work and play. CEC is a division of Watsco - North America’s largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry._

**What you will be responsible for**:

- Responsible for managing Commercial orders/Projects for HVAC Commercial equipment from Territory Managers, and Inside Sales Reps.
- Sourcing product from factory/third party vendors, keep sales and customers updated with status of all open jobs, scheduling deliveries to meet crane appointments as per customer request.
- Making necessary changes, additions, deletions, substitutions, or cancellations to equipment orders as required, including arranging for modifications to equipment.
- First point of contact for customers orders/delivery updates.
- Invoicing and forecasting monthly sales.
- Managing extended warranty purchase/registrations.
- Responsible to manage multiple open projects at the same time.

**Who you are**:

- Strong communication and interpersonal skills.
- Organized, independent worker who can work to meet deadlines and multitask in a high-pressure environment.
- Proficient in Microsoft office and Excel.

**What’s in it for you?**
- When you join Carrier Enterprise Canada, you will be part of a dynamic work environment that delivers first-class service to provide comfort to every home & business through our top of the line HVAC/R products
- You’ll join a team built on trust and integrity - where we succeed and celebrate together.
- We value engagement, empowerment and accountability and our team members flourish because of it.
- We care about your future with us. We encourage and provide opportunities for learning and development by using the best-in-class tools for training.
- Every team member makes an impact in our business. We believe our team members are our greatest asset’s.

**We offer competitive salary, incentive, and benefits such as**:

- Health, Dental & Vison Care
- Life & Disability Insurance
- Travel Assistance Coverage
- Company Pension Plan with a company contribution
- Optional RRSP and TFSA Retirement savings programs
- Employee Assistance Program

**Carrier Enterprise Canada : Spécialiste de la Gestion des commandes client, Commercial/Résidentiel**

Supérieur immédiat : Directrice, Expérience client

**Emplacement**: Montréal (bureaux de Carrier Enterprise à Saint-Laurent)

**Un mot sur nous **:Chez Carrier Enterprise Canada nous sommes passionnés par les gens... les membres de notre équipe, nos clients et nos partenaires. _En combinant le travail d’équipe et la collaboration avec nos marques phares Carrier, Bryant et Payne, nous offrons le meilleur service de CVCA/R, la meilleure expérience client et les meilleures solutions aux foyers et aux entreprises du Canada où nous vivons, travaillons et jouons. CEC est une division de Watsco — _le plus grand distributeur d’équipement de climatisation, de chauffage et de réfrigération et de pièces et fournitures connexes dans le secteur du CVCA/R en Amérique du Nord.

**Vous apportez**:

- Excellentes aptitudes à la communication et entregent
- Attention exceptionnelle au client avec expérience de traitement des appels et des messages par courriel.
- Personne qui le sens de l’organisation et de l’autonomie, qui sait respecter les échéances et travailler à plusieurs tâches à la fois dans un environnement sous pression.
- Maîtrise de la suite Microsoft Office et d’Outlook
- Bilingue (anglais-français) avec de solides compétences en communications et de l’entregent

**Quels avantages en tirerez-vous?**
- En vous joignant à Carrier Enterprise Canada, vous ferez partie d’un environnement de travail dynamique qui offre un service hors pair pour assurer le confort de chaque foyer et entreprise grâce à nos produits de CVCA/R haut de gamme
- Vous vous joindrez à une équipe fondée sur la confiance et l’intégrité — où nous réussissons et célébrons ensemble.
- Nous avons à cœur l’engagement, la responsabilisation et l’imputabilité, et les membres de notre équipe s’épanouissent grâce à cela.
- Nous nous soucions de votre avenir avec nous. Nous encourageons et offrons des possibilités d’apprentissage et de perfectionnement à l’aide des meilleurs outils de formation.
- Chaque membre de l’équipe a un impact au sein de notre entreprise. Nous pensons que les membres de notre équipe sont notre plus grand atout.

**Nous off

  • Customer Experience Coordinator

    1 week ago

    Saint-Laurent, Canada Recochem inc. Full time

    Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...

  • Customer Experience Specialist

    5 days ago

    Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...

  • Customer Experience Specialist

    1 week ago

    Saint-Eustache, Canada Bath Fitter Full time

    **Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!** **Who are we?** For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...

  • Customer Experience Lead

    4 weeks ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...

  • Customer Experience Lead

    3 weeks ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...

  • Customs Specialist

    2 weeks ago

    Saint-Laurent, Canada Spector & Co Full time

    We’re looking for a **Customs Specialist** our Purchasing department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! **Job Summary**: The Customs Specialist is responsible for ensuring compliance with all applicable import and export regulations and...

  • Customer Experience Specialist

    1 week ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customs Specialist

    3 weeks ago

    Saint-Laurent, Canada Spector & Co Full time

    We’re looking for a **Customs Specialist** our Purchasing department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! **Job Summary**: The Customs Specialist is responsible for ensuring compliance with all applicable import and export regulations and...

  • Customer Experience Specialist

    1 week ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customer Experience Specialist

    17 hours ago

    Saint-Eustache, Canada Bath Fitter Full time

    Are you passionate about customer experience? This role is your chance to turn every interaction into an exceptional moment!Who are we?For over 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in...

  • Customs Specialist

    2 weeks ago

    Saint-Laurent, Canada DSV Full time

    If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. - Job area: Customs**DSV - Global Transport and Logistics** Location: CAN - Saint-Laurent, Rue Beaulac Job Posting Title: Customs Specialist Time Type: Full Time Primary...

  • Experience Design Specialist

    3 weeks ago

    Saint-Laurent, Canada IKEA Full time

    Ce que tu vas nous apporter - You have a minimum of 5 years experience in process development, design experience or business development. - You have experience in change management, project management or equivalent. - You have experience working in or with multiple channels e.g. retail, contact center, digital/self-service. - You have a minimum of 3 years...

  • Customs Specialist

    2 days ago

    Saint-Laurent, Canada DHL Full time

    DHL Global Forwarding is looking for a **Bilingual Customs Specialist** **to join the team. The Customs Specialist will play a crucial role in ensuring timely and accurate release of shipments, while adhering to all government policies and regulations. Your primary responsibility will be to ensure that all required entries are submitted within the prescribed...

  • Customer Experience Centre Manager

    1 day ago

    Saint-Laurent, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Mississauga or Montreal. The role of the Customer Experience Centre Manager (CXCM) is to provide leadership to the company’s Customer Experience Centre and its teams. The CXCM is responsible for the operation and performance of a centre that is focused on providing an exceptional...

  • Customer Experience Specialist

    2 weeks ago

    Saint-Laurent, Canada Carrier Enterprise Canada Full time

    **Position: Customer Experience Specialist** **Reporting to**: Customer Experience Manager **Location**: St Laurent, QC **Who We Are**: _At Carrier Enterprise Canada we’re passionate about peopleour team members, our customers, and our partners? Combining teamwork and collaboration with our industry leading Carrier, Bryant, and Payne brands we deliver...