Front Desk Manager

3 months ago

Montréal QC, Canada Marriott International, Inc Full time

**Additional Information** Night position
**Job Number** 24174757
**Job Category** Rooms & Guest Services Operations
**Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the app

  • Front Desk Manager

    2 months ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Additional Information** Part-time **Job Number** 24181119 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Front Desk Manager

    2 months ago

    Montréal, QC H3B 2L7, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24188652 **Job Category**Rooms & Guest Services Operations **Location**Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Manager

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24104810 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Desk Receptionist

    2 months ago

    Montréal, QC, Canada CARDIOGENIX MEDICAL CLINIC INC. Full time

    **Front Desk Receptionist at CARDIOGENIX MEDICAL CLINIC INC.** **CARDIOGENIX MEDICAL CLINIC INC.** is a leading Canadian clinic specializing in cardiological health, dedicated to providing high-quality medical services to our patients. As we expand our team, we are seeking a responsible and friendly **Front Desk Receptionist** to join our reception...

  • Front Desk Receptionist

    4 weeks ago

    Montréal, QC, Canada ACQUISITEX IMMOBILIER INC. Full time

    **About Us**: ACQUISITEX IMMOBILIER INC. is a leading real estate agency specializing in residential and commercial property transactions across Canada. We are committed to delivering exceptional service to our clients and fostering a professional and welcoming work environment for our team. Join us and be part of a dynamic and supportive team that values...

  • Assistant Front Desk Manager

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23192472 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Desk Receptionist

    4 months ago

    Montréal, QC, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Receptionist

    4 weeks ago

    Montréal, QC, Canada Material Legal Technologies Inc. Full time

    We are seeking a professional, friendly, and detail-oriented individual to join our legal team as a Front Desk Receptionist. As the first point of contact for clients and visitors, you will play a critical role in ensuring the smooth operation of our office and providing excellent customer service. This is an exciting opportunity for someone looking to work...

  • Front Desk Receptionist

    3 months ago

    Montréal, QC, Canada Le Spa Yolo Full time

    **Overview** **Duties**: - Greet and welcome guests in a friendly and professional manner - Answer phone calls, screen and direct them appropriately - Manage inquiries from clients and staff - Maintain a tidy reception area - Assist with clerical tasks such as filing, photocopying, and faxing - Schedule appointments and manage calendars - Handle incoming...

  • Night Front Desk Agent

    3 months ago

    Montréal, QC, Canada Ramada Plaza Montreal Full time

    **Job Summary** **Responsibilities**: - Greet guests upon arrival and ensure a smooth check-in process - Answer phone calls and assist with inquiries or reservations - Handle guest check-outs efficiently - Provide information about hotel services, facilities, and local attractions - Assist with guest requests and resolve any issues promptly - Maintain a...

  • Front Desk Receptionist

    2 months ago

    Montréal, QC, Canada Belgard Full time

    Belgard is a small, high-end barber in Montréal, QC. Our work environment includes: - Flexible working hours - On-the-job training Description Looking for a friendly receptionist to operate our front desk on a daily basis. Full Time (40h) Tuesday to Saturday **Responsibilities**: Be the first point of contact for our Salon & Spa for men. Ensure the...

  • Front Desk Agent

    1 month ago

    Montréal, QC, Canada Rodeo FX Full time

    **Company Description** Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential. Nominated for 3 Emmy® Awards for its work on the series Stranger Things season 4, The Witcher season 2 and...

  • Front Desk Office Receptionist

    3 weeks ago

    Montréal, QC, Canada Hunter Bond Full time

    Title: Receptionist Salary: Up to $60,000 CAD starting base + Exceptional Bonus/Benefits Package Firm: Investment Bank Start Date: Immediate preferred Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy...

  • Front Desk Receptionist

    6 months ago

    Montréal, Canada JOYO BURGER Inc. Full time

    Job Overview: **Responsibilities**: - Greet and welcome guests in a professional and friendly manner - Answer and direct phone calls promptly - Schedule appointments and maintain calendars - Assist with administrative tasks such as data entry, filing, and photocopying - Handle inquiries from clients and staff - Maintain a clean and organized reception...

  • Front Desk Administrator/office Manager

    6 months ago

    Montréal, Canada Mancini Parodontie et Implantologie Full time

    This is an exciting opportunity for an experienced Front Desk Administrator who would like to take on Managerial responsibilities to join our growing team. We offer competitive pay, a supportive work environment, and opportunities for career growth in our specialty periodontal practice. If you have the required experience and skills, we would love to hear...

  • Front Desk Agent

    4 months ago

    Montréal, QC, Canada Quality Inn Centre-Ville Montreal Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. **Job Duties**: - Maintains an inventory of vacancies,...

  • Assistant Front Office Manager

    4 months ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Job Number** 24152692 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Receptionist

    6 months ago

    Montréal, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Receptionist

    7 months ago

    Montréal, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Receptionist

    7 months ago

    Montréal, Canada Belgard Full time

    Belgard is a small, high-end barber in Montréal, QC. Our work environment includes: - Flexible working hours - On-the-job training Description Looking for a friendly receptionist to operate our front desk on a daily basis. Full Time (40h) Tuesday to Saturday **Responsibilities**: Be the first point of contact for our Salon & Spa for men. Ensure the...