Client Care Expert
3 months ago
Keizer's Auto Group is looking to grow our team with energetic new people. Immediate openings for:
CLIENT CARE EXPERT
DESCRIPTION
The Client Care Expert is responsible for providing professional, high quality customer service.
The primary focus is to ensure the efficient operation of the front office of the collision centre. The
CCE contributes to the profitability of the organization by establishing a highly successful and
efficient sales and service environment. This individual is the product and service champion
ensuring they have the product (service) knowledge required to match identified client needs and
generate desired outcomes. A CCE is a role model and leader and must solve problems, make
informed decisions and manage the customer file wisely in order to achieve maximum results.
CORE COMPETENCIES
- Customer focus
- Communication
- Team work
- Time Management
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Decision Making and judgment
- Planning and Organizing
JOB DUTIES
- Ensure all transactions that affect customer satisfaction are processed accurately
- Ensure rental vehicles are reserved for upcoming appointments for clients.
- Ensure customer is informed of repair process and update regularly or when changes occur
- Ensure prompt and accurate processing of transactions and payments
- Responsible for administrative and operational duties, gather customer information accurately
- Answer phones and relay information to appropriate departments
- Any other tasks assigned from time to time
- Greet clients entering facility
**REQUIREMENTS**:
- Strong knowledge of collision and automotive repair industry
- Excellent teamwork and team building skills
- Strong conflict resolution and problem solving skills
- Post Secondary Education
- Valid drivers license
- Ability to work in a high paced environment
- Previous experience working in a customer service role
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 3 years (preferred)
Work Location: In person
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