Customer Support Representative
7 days ago
**Responsibilities Include**:
- Answering the phone and directing customers to the appropriate person
- Making introductory calls to all new customers
- Entering and maintaining customer contact information in pharmacy computer software
- Processing payments
- Adjudicating pharmacy claims
- Initiating third-party medication coverage
- Keeping a safe, comfortable, clean work environment
- Maintaining confidentiality and professional standards
**Qualifications and Skills**
- Possess a positive team spirit
- A friendly, professional phone manner
- The ability to work with mínimal supervision
- Pharmacy experience an asset
- Strong computer skills
- Exceptional customer support skills
- remains calm under pressure and maintains a professional demeanor when speaking with customers.
- Excellent organizational skills
Strong verbal and written communication skills
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
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