Customer Support Representative

7 days ago


Burlington, Canada Silver Fox Pharmacy Full time

**Responsibilities Include**:

- Answering the phone and directing customers to the appropriate person
- Making introductory calls to all new customers
- Entering and maintaining customer contact information in pharmacy computer software
- Processing payments
- Adjudicating pharmacy claims
- Initiating third-party medication coverage
- Keeping a safe, comfortable, clean work environment
- Maintaining confidentiality and professional standards

**Qualifications and Skills**
- Possess a positive team spirit
- A friendly, professional phone manner
- The ability to work with mínimal supervision
- Pharmacy experience an asset
- Strong computer skills
- Exceptional customer support skills
- remains calm under pressure and maintains a professional demeanor when speaking with customers.
- Excellent organizational skills

Strong verbal and written communication skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)



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