Guest Services: Switchboard Operator
3 weeks ago
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business
**Responsibilities**:
- Delivers warm and connected guest service
- Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
- Answers all guest calls within three rings
- Takes In-Room Dining orders
- Assists guests with questions regarding the hotel and local area
- Ensures all security procedures are followed when transferring calls
- Ensures all wake-up calls are entered accurately
- Enters all guest and maintenance requests into Marriott Global System
- Performs other tasks assigned by management
**Requirements**:
- **Is available to work a variety of shifts including Friday, Saturday, and Sunday evenings**:
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Has previous customer service experience
- Takes initiative to find creative ways to respond to guest requests
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Has excellent knowledge of Microsoft Office (Excel, Word, etc)
- Speaks fluent English. Additional languages to connect with international guests is an asset
- Is able to multi-task with excellent organizational skills
- Is excited to belong to a team of caring, warm, energetic Team Members
**Benefits**:
- Dental care
- Employee assistance program
- Life insurance
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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