Guest Services: Switchboard Operator

3 weeks ago


Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Responsibilities**:

- Delivers warm and connected guest service
- Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
- Answers all guest calls within three rings
- Takes In-Room Dining orders
- Assists guests with questions regarding the hotel and local area
- Ensures all security procedures are followed when transferring calls
- Ensures all wake-up calls are entered accurately
- Enters all guest and maintenance requests into Marriott Global System
- Performs other tasks assigned by management

**Requirements**:

- **Is available to work a variety of shifts including Friday, Saturday, and Sunday evenings**:

- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
- Has previous customer service experience
- Takes initiative to find creative ways to respond to guest requests
- Understands that success lies in working together and enjoys being part of a team
- Gets excited by an energetic, fast-paced environment
- Has excellent knowledge of Microsoft Office (Excel, Word, etc)
- Speaks fluent English. Additional languages to connect with international guests is an asset
- Is able to multi-task with excellent organizational skills
- Is excited to belong to a team of caring, warm, energetic Team Members

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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