Guest Relations Host-rrcr

2 weeks ago


Richmond, Canada Great Canadian Full time

**Position Summary**

**Duties and responsibilities for our next VIP Guest Relations Manager will include**:

- Greets guests and welcomes them to our VIP Rooms
- Recognizes frequent guests and introduces them to VIP Guest Relations Manager (and/or Slots & Guest Services Management team) for them to check play and welcome our guests
- Explains the benefits and privileges of using a player’s card to VIP (Privé/Non-Privé) guests with a superior level of service excellence to reflect their value to the property across all department interactions including Gaming Operations, Cage, Guest Services, Hotel & Food & Beverage and Theatre
- Informs qualified and potential players of the benefits of opting into the Slots Privé Program
- Responsible for driving an increase in VIP carded play by promoting and signing up guests for applicable player rewards programs
- Ensures that our VIP guests have the information necessary to contact any VIP Guest Relations Host or VIP Guest Relations Manager (GRM) for future needs
- Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
- Assists the VIP GRMs by evaluating play and personally delivering comps and offers to these guests on behalf of River Rock Casino Resort in accordance with company policy/procedures and gaming regulations
- Assists with the planning, coordinating, and executing of events (On site/Off site)
- Assists our guests with their hotel, dining, entertainment needs, and other special arrangements (Works with applicable departments as needed)
- Maintains knowledge of resort events, including but not limited to, casino promotions, hotel offerings, hotel occupancy status, shows, special events, etc.
- Assists with hotel check-in/out if applicable; escorts guests to dining establishment when applicable
- Ensures VIP data is registered in (Player’s Portal) and the database is maintained, updated daily and utilized including capturing guest preferences and special events
- Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/services
- Works closely with the Operations Manager, VIP Guest Relations to develop strategies and tactics to drive the success of the property
- Utilizes telemarketing and social networking skills to build relationships with guests
- Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
- Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed by Operations Manager, VIP Guest Relations
- Post-Secondary education or suitable combination of education and experience an asset
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office and Excel
- Bi/Trilingual with an excellent command of Mandarin and/or Cantonese (read and write Simplified and/or Traditional Chinese) as well as English
- Gaming industry experience an asset
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to successfully complete and passed the British Columbia Lottery Corporation’s (BCLC) Appropriate Response Training (ART), BCLC’s Privacy Awareness Training and BCLC’s Anti-Money Laundering (AML) Training
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship



  • Richmond, Canada FAIRMONT Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Richmond, Canada FAIRMONT Full time

    Company Description **Why work for Fairmont Vancouver Airport?** Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the...

  • Host/hostess

    4 weeks ago


    Richmond Hill, Canada Gyu-Kaku Japanese BBQ - Richmond Hill, ON Full time

    Requirements and Qualification: - Maintaining a positive attitude during operation, - Highly motivated and responsible individuals - Capable of working in a fast-paced environment. - Experience is recommended but not required. Job Description: - Greeting guests as they enter, and putting them on a waiting list as necessary. - Providing guests with menus...

  • Shft Mgr, Slots-rrcr

    4 weeks ago


    Richmond, Canada Great Canadian Full time

    **Position Summary** **Duties and responsibilities for our next Slot Shift Manager will include**: - Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC and ensure all Slot employees of the same - Maintain a high level of knowledge and integrity of Slot operations - Monitor Slot...


  • Richmond, Canada Great Canadian Full time

    We have an exciting opportunity for a motivated, enthusiastic, and detailed oriented professional to join River Rock Casino Resort as part of the Reservation team. The Reservation Agent will be responsible for the promotion, sales and booking of hotel accommodations. - Responds to all communications directed to the Reservations Office - Quotes rates and...


  • Richmond, Canada Great Canadian Full time

    **Position Summary** River Rock Casino Resort is recruiting for a qualified individual to fill the role of Surveillance Operator. This position is responsible for monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports. - Monitoring, documenting...

  • Staff Accountant

    3 weeks ago


    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary Under the direction of the Supervisor, Accounting - BC, this position is responsible for verifying, recording, and reconciling gaming revenue. Receives leadership and direction from the team, ensures adherence to all policies and procedures, and provides a supportive learning environment. Key Accountabilities  Verifies, records,...


  • Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is recruiting for a qualified individual to fill the role of Surveillance Operator. This position is responsible for monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports.  The Successful...

  • Sous Chef-RRCR

    3 weeks ago


    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is on the lookout for an energetic and passionate Sous Chef to join our team! Our Sous Chef will be responsible for the supervision of our kitchens to create culinary fare for our food outlets and for our banquets. In addition, our Sous Chef will promote an open-door policy, and will take initiative in the...

  • Server 2-rrcr

    4 days ago


    Richmond, Canada Great Canadian Full time

    **Duties and responsibilities for our next Banquet Server will include**: - Assisting with room and table set up - Buffet and/or coffee break set up - Refreshing buffet and/or coffee stations - Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction - Performing pre and post shift duties, folding napkins, filling...

  • Banquet Server

    4 weeks ago


    Richmond, Canada Great Canadian Full time

    **Duties and responsibilities for our next Banquet Server will include**: - Assisting with room and table set up - Buffet and/or coffee break set up - Refreshing buffet and/or coffee stations - Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction - Performing pre and post shift duties, folding napkins, filling...


  • Richmond, Canada Great Canadian Full time

    **River Rock Casino Resort is seeking self-motivated, friendly and customer-focused Baristas to join our onsite Starbucks. This position is responsible for preparing and serving quality coffee and other drinks to guests. Perform other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining...


  • Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable...

  • Porsche Host

    4 weeks ago


    Richmond, Canada OpenRoad Auto Group Full time

    The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking **one (1) Full-Time or Part-Time Porsche Host...

  • Porsche Host

    4 weeks ago


    Richmond, Canada OpenRoad Auto Group Full time

    The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking a **Full-Time Porsche Host (Reception...

  • Chef de Partie-RRCR

    3 weeks ago


    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is currently recruiting for Chef de Partie (CDP) to join our Culinary team. You will be responsible for the execution of menu item production, maintaining all company standards and through adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome work environment for...


  • Richmond, Canada FAIRMONT Full time

    **Company Description** Why work for Fairmont Vancouver Airport?** Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the...

  • Guest Services Agent

    3 weeks ago


    Richmond, Canada FAIRMONT Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Casual/On Call

    1 week ago


    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary Under the direct supervision of the Manager, Front Office, this position is responsible for checking guests in and out, taking payments and managing messages/documents for guests while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads...


  • Richmond, Canada FAIRMONT Full time

    **Company Description** What's in it for you?** - An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do - The only luxury hospitality group to be awarded Great Place to Work® Canada - The opportunity to have fun at work alongside passionate hoteliers - The opportunity to live, work and play across the world...