Night Audit Guest Services Associate

2 weeks ago

Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**NIGHT AUDIT GUEST SERVICE ASSOCIATE**

**RESPONSIBILITIES**:

- Process the night audit accounting functions according to hotel specifications.
- Report any variances to accounting in a detailed and timely fashion.
- Adhere to all policies and procedures set forth by Wall Centre & Marriott.
- Balance the house and block rooms according to the standards set by Wall Centre & Marriott.
- Participate in and oversee the completion of the Front Office task list and special projects.
- Ensure that any guest concerns are resolved and addressed accordingly.
- Maintain the standards of verbiage as per Marriot Standards.
- Schedule breaks and ensure that both desks and communications are covered during busy times.
- Assists with training of new associates.
- Promote Marriott Rewards program and ensure monthly enrollment quotas are met.
- Adhere to all emergency procedures when called upon and protect the safety and security of hotel guests and associates.
- Represent management when AFOM’s /DOR are not present.
- Assist the AFOM’s/DOR with other assigned duties.
- Adhere to and promote all company health and safety policies and procedures to ensure a safe work environment.
- Tour preparation and arrival.
- Participate in and promote Wall Centre & Marriott Core Values.

**QUALIFICATIONS**:

- Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
- Minimum 6 months of night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including: outlet hours of operation, outlet menus, meeting facilities, room and rate structuring and current promotion.
- Familiarity with all guest related activities and events available within and though outside agencies including: theater, sporting events, recreational activities and the arts.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $27.25-$29.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Class 5 Licence (required)
- Covid19 Vaccinations (at least 2 doses) (required)

Work Location: In person

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