Guest Services Representative
2 months ago
Job Type- Full-time- Shift Type- Rotational- Travel- # of Hires Needed- 2- Category- Guest Services- Location- Gold Eagle Casino - North Battleford, SK S9A 3K7 CA (Primary)- Requisition #- 165.95- Salary Range- $17.60 - $22.02- Closing Date- 6/7/2023- Where You Will Succeed**Main Duties**
Reporting to the Casino Shift Manager and under the supervision of the Customer Service Specialist, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions.
**Responsibilities include**: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.
**Conditions of Employment**
- The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
- Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.
- As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
- Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.
- Qualifications**Education**
- Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience.
**Experience**
- Experience in the Gaming and/or the Hospitality industry an asset.
- Experience interacting with the public and providing exceptional customer service an asset.
- Experience processing cash, debit or credit card as payment an asset.
- Core Organizational Competencies- Adapting to Change
- Communication
- Customer Service
- Decision Making
- Results Oriented
- Working with Others
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