Guest Service Representative

6 months ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Guest Services Representative
**Location**: North Vancouver
**Department**: Guest Services
**Reports to**: Manager, Guest Services
**Role Status**: Full and Part time - Seasonal

ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY
We are looking for team members with excellent people skills, are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.

**ESSENTIAL JOB FUNCTIONS**:

- Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
- Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures
- Drive the sale of products by achieving or exceeding sales targets
- Knowledgeable about our products, services, and promotions
- Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center
- Assist with off-site events and marketing/sales initiatives
- Maintain sales records and files and ad hoc reporting as needed
- Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
- Perform all other duties as assigned

REQUIRED QUALIFICATIONS AND ABILITIES
- A minimum of one (1) year in customer service preferred
- Experience handling cash transactions via cash, credit and debit an asset
- Previous call center experience an asset
- Secondary Language Skills an asset (Spanish and Mandarin preferred)
- Must be personable, friendly and outgoing with excellent customer service skills
- High energy and a strong work ethic

COMPENSATION AND BENEFITS
- $17.90 - $20.94 per hour

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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