Service Manager

6 months ago

Concord, Canada T&T Power Group Inc. Full time

T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things through to the end.

What impact will you have? You'll become an important member of a growing, fun loving, hard working, determined team. You will hold yourself to high standards, your impact will be significant and it will be immediate. You'll fit right in.

**Your key responsibilities will be**:

- Model the way for safe, environmentally sound and healthy work behaviours in support of T&T Power groups Health and Safety Policies, Programs and initiatives
- Generally, work with team members to ensure efficient and effective coordination of technicians, parts and deficiencies and customer communications
- Take full responsibility for department P+L
- Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and return visits
- Create quotes and review and prepare invoices for internal and external customers
- Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
- Assist the National Service Manager with the management of fixed assets and preparation for capital expenditures
- Manage maintenance on the fleet of field service trucks
- Manage employees at off-site locations
- Work with a sense of urgency and foster team efforts to encourage growth

**Requirements**:

- We cannot stress enough that strong computer aptitude with the ability to quickly learn new software programs and procedures is a critical and non-negotiable skill required for this job
- Comfort in a fast-paced and constantly changing working environment
- Ability to produce consistent quality of work under pressure
- Experience with Microsoft Office Suite
- Excellent organizational and problem-solving abilities
- Exceptional time management skills
- Ability to identify and solve problems through meticulous planning and careful execution with little to no oversight or direction
- Great attention to detail
- team player with excellent written/verbal communication skills (English)
- Strong consideration will be given to individuals with experience in any/all of the following areas:

- Management & Leadership
- Health and safety
- Automotive, mechanical, or electrical parts
- Power generation
- Post-secondary education or equivalent work experience is an asset
- **And most Importantly... YOU MUST be willing to work hard, have fun, and immerse yourself in the culture of our fantastic team.**

**Benefits**:
**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years in a service management role do you have?

Work Location: In person

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