Product Group Manager

2 weeks ago

Toronto, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
Manages the day-to-day delivery of high quality certification and testing services for a designated product group and team of employees. Responsible for ensuring projects and delivery services deliverables are delivered on time and/or within targets (e.g., customer OTD, TAT, Delivered Margin, team Utilization) for the assigned group. Responsible for employee development and management. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.

**Responsibilities**:
- Leads certification and testing projects in their designated product group and ensures timely and quality delivery services are met on defined timelines.- Maintains excellent customer relationships through appropriate communication channels, provides proactive solutions for customers and other key stakeholders- Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and labour requirements and develops forecasts targets based on these determinations.- Manages and resolves customer issues concerning certification and testing on a regular basis. Responds to general questions; provides technical assistance, discusses and resolves issues around scheduling and project completion. Identifies and resolves customer complaints and employee related performance issues. Cultivates good CSA-customer and employee-manager working relationships to cultivate an environment focused on the Customer Loyalty Value.- Develops timely management reports. Provides regular information on the product group’s deliverables, productivity, customer satisfaction, and safety as requested by the Operations Manager. Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development.- Ensures proper compliance to delivery services; takes action on issues of non-compliance; Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions.- Keeps line of communication open among all project stakeholders, tracking deliverables, milestones, and any decisions made regarding requests for change and outstanding items- Communicates in a clear manner, with an appropriate level of detail for the situation (oral and written) and the audience including customers, peers, supervisors and senior CSA leadership- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of certification and testing services- Proactively utilizes available pipeline data to support and guide opportunity solution development including work effort estimation and scheduling taking into consideration key project dependencies and critical path requirements to optimize customer On Time Delivery and Turnaround Time- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of certification and testing services- Proactively provides support to team members and peers providing guidance to an optimal solution/outcome to support learning and comprehension- Demonstrates the ability to effectively guide others to a desired outcome based on facts, a mutually developed understanding/rationale for the outcome and the ability to assimilate/consider others’ points of view- Confidently provides fact-based points of view and recommendations to others irrespective of career level or role to continually improve overall customer service delivery and CSA business performance- Guides all team members in the on-going delivery of projects with a focus on monthly business targets while maintaining safety and quality with the highest possible levels of throughput.- Consistently manages multiple projects concurrently while maintaining customer on-time and on-budget performance without compromising quality and maximizing utilization and delivered margin- Responsible for scheduling, assigning

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