Senior Manager, Standards Product Management

2 weeks ago

Toronto, Ontario, Canada CSA Group Full time
Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Senior Manager focuses on achieving Standards' strategy and long-term objectives, promoting access, knowledge and application of standards in a hybrid business model, leveraging both commercial and non-profit approaches. Commercially responsible for the development and implementation of market-specific strategies for the design, development, sales, licensing/distribution and support of user-facing products, services, and platforms within Standards. Also maximizes non-profit investments in education and technology resources to promote and support the adoption and use of standards within Canada. Sets commercial strategy, oversees development of business cases for investment in new products, services, and platforms. Ensures effective portfolio lifecycle management and platform road mapping. Oversees global distribution of CSA products and distribution of third-party products within Canada. Safeguards CSA intellectual property through effective copyright licensing. Engages with top internal and external stakeholders, ensures team builds strategic relationships and showcases capabilities, and oversees large and complex proposal and agreement development. Works closely with Standards Development, Product Development, Marketing, Sales, Customer Success, Information Technology, and Data Analytics management to optimize the innovation and delivery of Standards-related services.

Responsibilities:

  • Engages with Education and Financial Strategy leaders to develop long-term education services strategy including product and platform roadmaps, profitable business models and pricing strategy, effective organizational structure and roles, and effective go-to-market approaches including sales and marketing campaigns and activities.
  • Identifies, implements and quantifies the return-on-strategy of non-profit investments in resources to support access, knowledge and application of standards.
  • Oversees development of long-term competitive and market assessments, focusing on needs assessment and the clear articulation of market characteristics and desired outcomes to ensure plans translate to commercially viable business opportunities which result in revenue and margin growth through product development, sales and distribution.
  • Leads the strategic planning process for value-added products and platforms by sector, recommending how advance in key areas.
  • Ensures team follows consistent product and lifecycle management processes, including annual business planning, for all products, services and platforms including e-commerce, subscription, e-reader, and app functionality.
  • Leads development of business cases for investment in products, services and platforms and ensures effective management of projects including adherence to cost, quality and time targets.
  • Contributes to monthly reforecast and business analysis processes.
  • Oversees development of annual product marketing plan and provides input to Marketing for implementation.
  • Develops and maintains relationships and identifies strategic opportunities with key internal and external contacts including government, academic and industry leaders and CSA committees.
  • Develops and implements effective, global strategic sales and distribution strategy to grow overall revenue.
  • Oversees strategic sales and distribution activities including sales pipeline development and reporting, opportunity qualification, and proposal and agreement writing and strong win/loss ratio; ensures engagement of cross-functional deal teams to enable proactive and nimble response to opportunities.
  • Safeguards CSA intellectual property through oversight of effective copyright licensing.
  • With VP, Research and Education, provides leadership and direction to Inside Sales and Customer Success teams to ensure sales and business policies and procedures support overall commercial strategy.
  • Ensures continuous improvement of team processes, leveraging Lean methodology for process improvement initiatives.
  • Ensures effective business methodologies, operating procedures, tools and resources are in place for product management and strategic sales functions.

Education and Experience:

  • Undergraduate University degree in Business or related field.
  • MBA or Master's Degree an asset.
  • Minimum of 10 years of experience Product Development or Business Development.
  • Minimum of 7 years of people management experience.

Skills:

  • Ability to prioritize conflicting objectives and make decisions with incomplete/partial information.
  • Strong business, research, and analytical skills.
  • Flexibility to meet shifting deadlines, priorities, and market needs.
  • Problem solving aptitude to resolve customer/member issues.
  • Stakeholder engagement and facilitation skills.
  • High degree of self-motivation.
  • Strong leadership, strategic, organizational and planning skills.
  • Strong oral and written communication, facilitation and interpersonal skills.
  • Bilingualism (English/French) and knowledge of national and international standards industry would be a definite asset,.
  • Applicants with proficiency in French will be given special consideration.

#CSAstandards

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

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