Decision Support Specialist

3 weeks ago

Etobicoke, Canada LAMP Community Health Centre Full time

**Decision Support Specialist**

**Organizational Performance**

**Full-Time Permanent: 35 Hours per week**

**Expected Start Date: July 31, 2023**

**Salary Range: $60,468 - $72,254 per year**

**Number of Positions: 1**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**:
Reporting to the Director, Organizational Performance, the Decision Support Specialist - Analyst and Reporting function is responsible for supporting multiple sites in meeting their reporting objectives with the use of data and quality improvement to guide decision-making at all levels of the organization.

The incumbent will actively participate in the development, implementation and monitoring of team work plans and improve the flow and use of information through the creation or adaptation of electronic medical record documentation/forms. They will also provide data analysis and EMR training support to meet quality improvement initiatives and advance reporting integrity, support all organizational policies and ensure processes are adhered to. This includes ensuring the overall quality and integrity of data and the production of reports based on organizational needs.

**Primary Responsibilities**:

- Monitor and develop metrics to measure indicator performance, including the production and updating of relevant documentation, executing relevant code, queries and validation, and preparing finished data tables for release and dissemination.
- Engage with leadership and health care providers to manage data quality and improve processes ensuring IM methods support best practice standards.
- Liaise, train and facilitate current and future-state workflows for KPIs through data visualizations, reports and process documents (technical writing) to enable established procedures.
- Develop and maintain detailed knowledge of data and tools used to produce standard and ad hoc outputs (i.e. reports), including healthcare sector specific and interpretive text.
- Develop, update and delivery of training and best practice information ensuring relevance to client operations, including but not limited to Training Guides, Quick Reference Guides, Weekly FYI Newsletter content, User Group meetings, one-on-one sessions and continuing education content as required.
- Develop communication materials/methodologies/webinars related to software updates and enhancements.
- Provide “elbow to elbow” client support during any Go-Live process(es).
- Maintain training calendar, including attendees, material rotation and assignments
- Identify potential training gaps/issues and work to resolve them with train the trainer or “team champion” system etc.
- Provide expertise in data documentation and integrity, developing tools and systems that support teams, leaders and boards in their quality improvement goals and reporting requirements
- Monitor metrics to measure indicator performance, including the production and updating of relevant documentation and assisting with preparing reports for release and dissemination.
- Engage with leadership and health care providers to improve processes, system functionality, specifications and workflow(s) to support best practice standards.
- Liaise, train and facilitate current and future-state workflows for KPIs through data visualizations, reports and process documents (technical writing) to enable established procedures.
- Develop and maintain detailed knowledge of data and tools used to produce standard and ad hoc outputs (i.e. reports), including healthcare sector specific and interpretive text.
- Improve the flow and use of information through creating or adapting electronic medical record documentation and forms.
- Active participation on various committees both internal and external contributing to the development and execution of QI initiatives such as Quality Improvement Plans, Client Experience Survey, Accreditation and other strategic reporting deliverables.
- Coordinate and advocate on behalf of LAMP on data collection, quality, reporting and sharing issues with the Alliance for Healthier Communities and at other forums/tables as appropriate.

**Required Qualifications**:

- Undergraduate degree in a relevant discipline; such as Health Sciences, Epidemiology, Health Informatics, Statistics, or Computer Science or an acceptable equivalent of training and experience.
- Minimum of three years’ experience working with relational databases / large datasets, including manipulation, analysis, maintenance, and troubleshooting.
- Minimum of four years of EMR experience in a healthcare setting and one or more EMR/EHR systems curr

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