Logistics Coordinator
6 months ago
Silk and Snow is a Toronto business that offers thoughtfully designed bedding products with a frictionless customer experience. We are a highly collaborative team that works with one another seamlessly to enhance the customer experience. We are looking to add a creative, detail-oriented, and proactive Logistics Coordinator to join the Silk and Snow team.
**This role is Sunday-Thursday 9-5 pm EST and requires 2 days in the office at 670 Caledonia Rd Unit 200, Toronto, ON M6E 4V9.**
**What You'll Do**:
- Build relationships with third-party service providers, like 3PL warehouse operators, couriers and donation partners
- Monitor and measure warehouse performance such as fulfillment, receiving, return processing, etc. against Service Level Agreements
- Manage last-mile delivery courier partners
- Delivery operations include on-time pick-ups, on-time deliveries, costs, surcharges, peak surcharges, etc.
- Audit various supplier invoices
- Monitor and analyze cost indicators such as average cost per unit delivered, average cost per unit fulfilled, storage cost against actual storage, etc.
- Negotiate or escalate when necessary
- Identify issues, immediate fixes and long-term solutions for logistics and reverse logistics
- Assist with other tasks and projects within the Operations team as assigned
**Who You Are**:
- 2-3 years of experience in a logistics role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
- Bachelor’s Degree in a relevant field of study
- Experience dealing with 3PL and carriersHigh proficiency in MS Excel is required, knowledge of PowerBI is an asset
- Analytical mindset with an investigative approach to situations
- Passion for problem-solving, investigating issues, and finding quick and realistic solutions
- Strong interpersonal skills with the ability to forge strong cross-functional relationships
- Highly organized with the ability to skillfully manage multiple priorities and adapt to changing priorities in a fast-paced environment
- Curious, high-energy, and a person of integrity
**We thank all applicants for their interest in Silk and Snow; however, only those selected for an interview will be contacted.**
- Silk and Snow is proud to be an equal-opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process._
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