Manager in Training

4 days ago

Vancouver, Canada Academy of Modern Art (AOMA) Full time

Academy of Modern Art (AOMA) is a reputable Vancouver-based after-school art education institution dedicated to transitioning art and design students to their post-secondary school of choice and strongly supports students’ personal development. Our core value is Passion | Creativity | Drive | Success.

We are looking foran experienced and energetic **Manager in Training on a full-time basis **who will be responsible for the full scope of managing year-round operations in our rapidly expanding after-school educational institution.

**What you will be trained and responsible for**:

- Academic Management:_
- Assist the President in program research and school development
- Conduct consultations with parents and/or students who are looking to enroll in art universities locally, nationally, or internationally
- Organize and hold regular meetings with portfolio and certificate students/parents and instructors to help the students stay on track
- Advise and guide students and parents on AOMA course selection and certificate program offerings and any other issues as needed to achieve the learning goal through the journey
- Conduct research and develop programs, workshops, art tours, short courses, and community activities/collaborations
- Operations Management:_
- Develop and implement operational strategies to enhance efficiency, scalability, and quality of business operations
- Oversee day-to-day operational activities, including customer services, marketing events, workshops, art classes, program consultation, instructor management, etc.
- Identify areas for process improvement and implement best practices to streamline operations
- Ensure our office spaces and classrooms (meeting rooms, common areas, kitchen, etc.) are clean, tidy, functional, and comfortable for both clients and team members
- Organize and coordinate space and event needs for internal/external events, including team meetings, fundraisers, art competitions, and events
- Responsible for managing the team schedule
- Manage daily operations, such as inventory maintenance, supplies procurement, and office security systems
- Team Leadership:_
- Create and foster a healthy and positive culture of collaboration, innovation, and continuous improvement with team members
- Build and lead a high-performing team, providing mentorship and guidance to team members.
- Set clear performance expectations and goals for the team and conduct ongoing learning and development for all team members consistently by providing constructive feedback, hands-on coaching, mentoring, employee recognition, performance review, and evaluation
- Celebrate company milestones and recognize the individuals who made them happen
- Manage all aspects of human resources (team members and instructors) to build a solid and diverse team, including recruitment, coaching, training, performance management, and succession planning
- Address all employee concerns and issues to ensure smooth and efficient teamwork
- Customer Satisfaction:_
- Oversee the day-to-day operations to ensure exceptional customer experiences and satisfaction.
- Implement and maintain high standard of customer service.
- Handle customers’ inquiries, complaints, and special requests effectively and in a timely manner.
- Monitor customers’ reviews and feedback, taking necessary actions to address any issues and improve service quality.
- Manage and direct team members to ensure consistency in service delivery and provide exceptional customer service
- Marketing Management:_
- Drive strategy and execute a wide range of marketing functions, including communications, advertising, branding, digital marketing, and social media
- Lead management of baseline marketing performance metrics and setting marketing activities /campaign goals
- Analyze the effectiveness of marketing strategy using performance tools and build out of performance reporting
- Handle administrative tasks with team members related to marketing activities, including maintaining databases and organizing marketing materials

**What you will bring**:

- Minimum 3 years experience working in a managerial or senior administrative role
- Bachelor's or Master's degree
- Must have a strong passion for art education
- Strong communication and interpersonal skills, with the ability to patiently and effectively deal with a diverse range of people in a respectful and professional manner
- Small business operation experience is an asset
- Strong computer proficiency with experience in MS Office Suite (Microsoft Outlook, Excel, PowerPoint, etc.)
- Demonstrated ability to establish positive and productive working relationships with internal and external stakeholders
- Excellent organizational skills with an ability to meet deadlines and manage multiple priorities
- Experience in planning and presenting students recruitment and marketing activities
- Proven strong leadership and team management skills
- Willingness to work flexible hours

**Benefits**:

- Extended heal

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