Patient Care Coordinator

4 months ago

Oakville, Canada Triangle Physiotherapy Oakville Full time

Triangle Physiotherapy has 8 locations in the GTA with excellent reputations in the communities they are located in. Our goal is to provide our clients with the best rehabilitation services partnered with superior customer service.

Meeting the needs of our patients is where our jobs begin and end We are always looking for ways not only to meet our patient's expectations but to exceed them.

We looking for a mature, dynamic, friendly and detailed oriented individual to work in a fast paced environment.

**Duties include (not limited to)**:

- Checking in and checking out patients
- Booking appointments over the phone and in-clinic
- Reactivating past patients over the phone
- Providing administrative support to the practitioners to ensure a smooth functioning of the clinic
- Laundry, keeping clinic neat and tidy, inventory management
- Disinfecting frequently touched surfaces as per COVID-19 protocols
- Billing to third party providers, WSIB & Auto Insurance
- Accounts receivable & collections
- Keeping track of all approvals and denials of treatment plans submitted for clients.
- Tracking patient benefit coverage
- Working to ensure an overall 5-Star customer experience for the patient.

**Requirements**:
**One or more of the following is required**:

- Experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic
- Inbound or outbound telephone sales experience
- Experience in a retail sales environment

Other requirements:

- Able to provide highest quality customer service to our patients.
- Well-groomed & presentable personality.
- Excellent phone manners & outstanding people skills.
- Responsible, well organized and able to work under pressure as well as multi-task.
- Ability to think on your feet, problem-solve in unexpected situations
- Fast Learner and Hard working
- Proficient on the computer.
- Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
- Positive attitude toward performance improvement and quality management initiatives as well as understanding and interpreting metrics.
- Ability to work 2-3 evening shifts a week and alternate Saturdays

**We offer**:

- Extensive & ongoing training to prepare you for success in this role
- An amazing team to work with
- Company sponsored team dinners and outings
- A culture that supports learning and personal and professional growth
- Competitive pay with the opportunity to make bonuses

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to Commute:

- Oakville, ON L6H 0E9 (required)

Ability to Relocate:

- Oakville, ON L6H 0E9: Relocate before starting work (required)

Work Location: In person

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