IT Project Coordinator
5 months ago
**Dawn InfoTek Inc**. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.
We are currently seeking competent individuals to fulfill the role of **IT Coordinator** to join our dynamic team for our client, one of the major banks.
**Key Responsibilities**:
- Develop and implement monitoring strategies and performance metrics to measure the effectiveness of Aternity in improving digital experience and IT performance.
- Serve as the primary point of contact for Aternity-related inquiries, issues, and escalations, and collaborate with Aternity support and vendor teams to resolve technical issues.
- Monitor Aternity dashboards and reports to proactively identify and address performance issues, anomalies, and trends impacting digital experience and IT operations.
- Drive continuous improvement initiatives to optimize Aternity configurations, workflows, and monitoring strategies based on evolving business needs and IT requirements.
**Qualifications**:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- **Strong knowledge of Aternity or similar monitoring tools.**:
- Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and implement effective solutions.
- Project management certification (e.g., PMP, PRINCE2) is a plus.
- Aternity certification or relevant training is a plus.
**Job Type**: Fixed term contract
Pay: $65,000.00-$75,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Aternity: 2 years (required)
- project management: 3 years (required)
- performance monitoring tools: 3 years (required)
Work Location: Hybrid remote in Toronto, ON M2J 4R4
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