Coordinator, Premium Service
3 days ago
**Position Title**: Coordinator, Premium Service
**Location**: 788 Beatty Street, Vancouver, BC V6B 2M1
**Terms**: Full-time, Permanent
We are looking for a new team member to join Vancouver Whitecaps FC in the position of Coordinator, Premium Service.
The Coordinator, Premium Service is responsible for the day-to-day administration of current and prospective premium clients.
**Role Responsibilities**:
- Assist with service projects to increase fan engagement, current member retention and growing the membership base through referrals
- Assist with servicing the accounts of all premium members and guests
- Engage with guests to promote key club messages and campaigns on match days
- Strive to provide excellent service with every Club, member, fan, or guest interaction
- Collaborate with internal teams on larger Club projects including community, communications, soccer development, partnerships and marketing when required
- Foster reliable and responsive relationships for our members externally and internally
- Work with the Manager on business plans and budget and overseeing the adherence to both
- Attend all Whitecaps FC home games to host partners, create meaningful touchpoints and manage Premium execution
**Qualifications/Experience**:
- Post-secondary education in a related field such as business, marketing, or sport management is an asset
- 1-2 years of administration or hospitality experience
- Proficient in the Microsoft Office suite of products and above average knowledge of computer technology
- Extraordinary relationship building skills, with a track record of return and referral business success
- Team player with a Premium mindset, and holistic approach to problem solving
- Polished presentation skills, with an ability to adapt and communicate confidently
- Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
- Meticulous attention to details
- Flexible availability including nights, weekends, and holidays
- A strong desire to do meaningful, positive, and impactful work for our community
- Experience using Salesforce, Archtics, or ticketing software a bonus
- Benefits: _
- Centrally located office at Terry Fox Plaza, downtown Vancouver
- Training and support available to help develop your career
- 100% employer paid premiums for the extended health and dental plan
- Unlimited personal time off
- Heavily discounted game day tickets
- Become involved with Vancouver’s most exciting sporting environment
- Business casual dress code
We thank all applicants for their interest, however only those selected for further consideration will be contacted.
No recruiters or agencies, please.
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