Customer Service Representative

6 months ago

Surrey, Canada SM Cyclo of Canada, Ltd. Full time

**About Us**:
**Essential Functions (other duties may be assigned)**:

- Answer incoming telephone calls, respond to customer inquiries and enter orders into computer system in a timely manner.
- Provide support to high profile customers and coordinate large/complicated orders.
- Ensure Opportunities and Cases are kept updated in CRM system.
- Keep Outside Sales updated on quotations and order status.
- Provide catalogue and pricing information to customers.
- Provide comprehensive product and selection support to customers.

**Minimum Qualifications**:

- High School Diploma or equivalent is required. Some college coursework is preferred.
- Three (3) years of customer service or administrative experience with a power transmission distributor or other power transmission manufacturer.
- Experience with data entry and Microsoft Excel.
- French language knowledge is an asset
- Must be able to work in a fast-paced environment.

**Benefits**:
We offer a very generous benefit package consisting of:

- 100% company paid comprehensive benefits including health & dental, life insurance, disability insurance, and an employee assistance program.
- Company pension
- RRSP match
- Complimentary access to a licensed financial planner
- On-site parking
- Paid time off
- Get your birthday off with pay
- Tuition reimbursement
- Company events
- Top wages based on experience
- Annual performance bonus
- 8-hour day shift, Monday to Friday

PLUS: A spacious working environment with great Company culture, summer BBQs and other exciting employee events during the year.

**Other Accommodations**:
Upon request, Sumitomo Drive Technologies will provide reasonable accommodation to persons with disabilities throughout the hiring and employment process. It is the policy of Sumitomo Drive Technologies to recruit the most qualified individual for every opportunity in an efficient, professional and nondiscriminatory manner. Sumitomo focuses on recruiting, employing, and advancing members in diverse groups in an ever-changing market.

**Job Types**: Full-time, Permanent

Pay: $20.00-$28.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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