Customer Services Representative

4 months ago

Surrey, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Customer Services Representative - Clayton Crossing Branch
- Aug 29, 2024**Location(s)**: Clayton Crossing Branch**Job Type**: Part Time**myWork Options**: In-person**Starting Salary Range**: $22.35-$26.56**Background Screening Requirement**:

- Enhanced Criminal Record Check (every 5 years)
- Credit Check (every 5 years)
- Social Media Check (every 5 years)
- Identity Verification
- Education Verification
- Employment Verification
- References

**What’s the job?**
- On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.**What you’ll get to do**:

- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
- We build connection.
- We act with courage.
- We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

**Who are we looking for?**
- To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.- **Communication** - You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
- **Active Listening** - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
- **Empathy** - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
- **Initiative** - You don’t sit and wait for something to do. You see something that needs to be done, and do it.
- **Problem Solving** - You find job satisfaction by identifying a member problem and work towards solving it with them.
- **Curiosity** - You are a life-long learner who loves to grow their understanding of the financial world.
- **Advisory** - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
- **Adaptability** - You happily handle whatever situation comes your way.
- **Motivation** - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
- **Integrity **- You follow the documented process and do the right thing, every time. Even when no one is watching.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement. **We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in

  • Customer Service Representative

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • Customer Service Representative

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    At beBee Professionals in Surrey, we are seeking a Customer Service Representative to provide exceptional customer service and support our food counter operations. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and maintaining a clean and organized food counter.Key Responsibilities:Greet...

  • Customer Service Representative

    19 hours ago

    Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

    **Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...

  • Customer Service Representative

    6 months ago

    Surrey, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    7 months ago

    Surrey, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Dispatcher/customer Service Representative

    7 months ago

    Surrey, Canada Gateway Mechanical Services Full time

    Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you! The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians’ work orders; dispatching them to ensure...

  • Dispatcher/customer Service Representative

    6 months ago

    Surrey, Canada Gateway Mechanical Services Full time

    Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you! The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians’ work orders; dispatching them to ensure...

  • Customer Service Representative

    6 months ago

    Surrey, Canada U-Haul Full time

    Location: 13554 84th Ave, Surrey, British Columbia V3W7P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    7 months ago

    Surrey, Canada TNR Industrial Doors Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    7 months ago

    Surrey, Canada KeepsakeMom Creations Inc. Full time

    Our organization is seeking a part-time Customer Service Representative who is an excellent communicator with strong organizational/ administrative skills and who is a proficient typist. - live chat - IG direct messenger - FB messenger - SMS - phone Additional hours will be available through peak seasons, November and December (Christmas) and April and May...

  • Customer Service Representative

    7 months ago

    Surrey, Canada Mac Industrial Exhaust Shop Inc. Full time

    **Job Summary**: We are seeking a Customer Service Representative to join our team. The CSR is the first contact the customer has with the company either in-person or by phone. S/He creates a positive and professional image for the company and provide a positive experience for the customer. S/He assists in the business development and sales activities. The...

  • Customer Services Representative

    3 weeks ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    3 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    2 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Services Representative

    4 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    7 months ago

    Surrey, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...

  • Customer Service Representative

    7 months ago

    Surrey, Canada KeepsakeMom Creations Inc. Full time

    Our organization is seeking a part-time Customer Service Representative who is an excellent communicator with strong organizational/ administrative skills and who is a proficient typist (typing a minimum of 50 words per minute is a must). - live chat - IG direct messenger - FB messenger - SMS - phone Additional hours will be available through peak seasons,...

  • Customer Services Representative

    7 months ago

    Surrey, Canada BMO Financial Group Full time

    1626 Martin Drive Surrey British Columbia,V4A 6E7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    7 months ago

    Surrey, Canada BMO Financial Group Full time

    5661 - 152 Street Surrey British Columbia,V3S 9A5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada BMO Financial Group Full time

    7488 King George Hwy, #110,160 Surrey British Columbia,V3W 0H9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...