Customer Service Representative

3 weeks ago

Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time

**Position Overview**:
Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with the sales team and management to optimally manage and grow the customer account base.

**CSR - Sales Support**:

- Responding to customers inquires in a prompt and professional manner.
- Entering customer orders accurately and efficiently.
- Ensuring correct flow and accuracy of documentation from customer order entry
- Reviewing various vendor documents for special projects.
- Review purchase orders and quotes to ensure there are no discrepancies.
- Providing quotes to customers as directed by Sales Representative or Management.
- Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
- Preparing reports and business correspondence as required.
- Coordinating and assisting with communication documents pertaining to activities that involve development of a major project.
- Expediting orders and working with purchasing to sourcing product and delivery information on behalf of the Sales Rep.
- Assisting in completing month end procedures and customer orders.
- Liaison with the warehouse personnel to ensure the orders have been shipped correctly and successfully.
- Working with all regional departments and coordinating the actions necessary for the implementation of successful major projects.
- Answering phones and assisting customers with inquiries
- Follow pricing instructions to input quotes and orders into the system
- Build spreadsheets for pricing and inventory

**Document Control**:

- Review contract specifications during the execution and closing phases of the project.
- Verify completeness and accuracy of all data.
- Project documentation reviews to ensure that all required documents have received by customers. Also reviewed by Sales Manager.

**Desired Skills & Experience**:

- A minimum 3-4 years of Customer Service/Administration experience in a busy office environment.
- High School Diploma required; Post Secondary education is preferred in Administration and/or Business Management.
- Ability to type at least 50 words per minute with a high degree of accuracy.
- Must be accurate and efficient at data entry, with attention to detail.
- Must be proficient with MS Office (Excel, Outlook, Word, Powerpoint).
- Strong computer skills, specifically with excel and understanding using spreadsheets/ generating reports for data analysis.
- Exceptional organizations skills with the ability to effectively multitask.
- Efficient time management skills.
- Ability to work with a team and independently.
- Document control experience would be a strong asset.
- Must know how to effectively manage documents and maintain filing.
- Willing to work overtime as required.

**Benefits & Perks**:

- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
- Watch our employee videos on our new careers page: _

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