Accounting Officer Ii

6 months ago

Toronto, Canada TD Bank Full time

**Accounting Officer II**:

- 422908BR

**Job Category - Primary**
- Auto Finance

**Work Location**
- 12 Concorde Place

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**
- Provides a range of administrative, transaction processing, data gathering, verification, cleansing, report production and/or operational finance support for the overall Bank

**Job Details**

**CUSTOMER**
- Handle operational finance activities such as processing / balancing / reconciling / validating transactions, investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.
- Process various finance related transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Provide optimal internal customer and partner service, adhering to customer service standards
- Ensure exception/ correction/payment items and inquiry items are identified and properly processed as per department guidelines
- Act as a key resource to Finance partners by providing relevant and meaningful financial information / data, responding to enquiries and performing adjustments within authority levels
- Coordinate and/or consolidate financial information needs / requests
- Identify key variances and contribute to the analysis, due diligence and execution and/or implementation of potential initiatives within defined area of responsibility
- Maintain working relationships with internal customers, partners and/or vendors including responding to questions and/or concerns in an effective and timely manner
- Contribute to the execution or delivery of financial and/or special initiatives and programs as assigned
- Keep current on emerging issues and industry trends for the Business / Finance area being supported - Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
- Lead a team of Operations Officers and/or Analysts which could be across multiple regions
- Monitor service delivery against standards, implement action to ensure service deliverables are achieved consistently
- Represent the team as the first point of escalation for customers / internal customers / business partners
- Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
- Ensure all required processing / activities are complete and accurate to meet targets for own area
- Coach to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

**Job Requirements**

**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Follow internal and industry regulations and standard operating practices in completing and recording transactions for either the organization or customers
- Escalate non-standard or high risk activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
- Complete investigations report / escalate risk issues or process gaps identified
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
- Ensure necessary due diligence to support the accuracy of all transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct - Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
- May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis of and performance and productions issues where applicable
- Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
- Resolve escalated matters and refer complex issues / situations beyond own level of expertise
- Ensure adherence to operating standards and processes perform quality checks and validation of team members' work
- Review and/or update procedures ensuring all functions and systems are well documented
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
- Ensure that Officers and Analysts understand how their work relates to or supports the activities of others outside of their function/unit
- Recommend, implement and monitor the achieveme

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