Manager, Train Operations

5 months ago

Toronto, Canada ALSTOM Full time

Req ID:429093

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Purpose of the job:
The Manager of Train Operations is accountable directly to the Senior Manager of Operations - Metrolinx Contract and will ensure that train movements are operated safely, efficiently and economically over the entire Metrolinx system.

Job Location:
Etobicoke, Ontario

Reports directly to:
Senior Manager of Operations - Metrolinx Contract

Network & Links:
Internal
- Manager, Contracts and Administration
- Crew Administration and Coordination Supervisor
- Crew Dispatch Center Managers and Supervisors
- Crew Dispatchers
- Alstom Operations Team Managers and Supervisors
- Training Department Managers, Supervisors and Support staff
- Crew Administration and Network Support
- Administrative Assistant - Metrolinx Operations
- Supervisor Train Operations Team
- Human Resources Global Services (HRGS) and Data Management Team

External
- External Agencies supporting Alstom (Jade OMS System Administrators)

Main Responsibilities:

- Directs all operations activities to ensure safe, prompt and courteous service to Metrolinx’s clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions.
- Assesses all train performance reports and interfaces regularly with host railways rail traffic control centers as well as railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan.
- Ensures that a training/refresher program is developed and in place to upgrade and/or maintain a high level of competence for Locomotive operators.
- Provides leadership and direction to subordinate Supervisors on all train operations.
- Performs operational audits on the train service and the operating crews.
- Ensures that all crew related incidents are properly reported and investigated with appropriate action taken to prevent a recurrence with full report to the Assistant General Manager.
- Ensure that Supervisors are visible on trains and that the proper level of employee proficiency monitoring is attained to maintain a high level of employee compliance and competency.

Main Required Competencies:
Experience

Mandatory:

- Experience of minimum 3-5 years GO/UP commuter service
- Extensive knowledge of current Collective Bargaining Agreement (CBA)
- Proficient in Excel

Desirable:

- Knowledge of ESA and RAC work rest rules

Competencies & Skills:

- Strong communication skills: collaborative approach, listening, transparency.
- Change management and problem-solving capabilities.
- Structured, independent and hands on working approach.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experienced

**Job Segment**:Operations Manager, Manager, Change Management, Operations, Management

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