Training Manager

4 months ago


Toronto, Canada Shake Shack Canada Full time

Stand For Something Good With Us

Shake Shack is a modern day 'roadside' burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Training Manager who loves to develop team members to be their best

The Training Manager is responsible for developing and implementing effective training programs to ensure all team members are equipped with the skills and knowledge necessary to provide exceptional service and deliver the highest quality food.

**Key Responsibilities**
- Design and deliver training programs for new hires and ongoing team member development.
- Collaborate with restaurant management to identify training needs and performance gaps.
- Ensure all team members are trained on company policies, food safety regulations, and operational and guest service standards.
- Monitor and evaluate training effectiveness, making adjustments as necessary.
- Maintain training records and ensure compliance with all legal and company standards.
- Support the onboarding process to ensure smooth integration of new staff members.

**Qualifications**
- Previous experience in a training role within the restaurant or hospitality industry.
- Strong communication and leadership skills.
- Strong written communication skills.
- Experience with Microsoft suite and building writing training materials.
- Experience using an LMS and developing video-based training a plus.
- Knowledge of food safety and service standards.

**Reports to**:
Restaurant Operations Lead

**Accessibility**

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).


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