Service Technician, Oil Burner

6 months ago

Kentville, Canada Irving Oil Full time

**What you can expect in a typical day**:
We have an exciting opportunity to join Irving Oil as an Oil Heating Service Technician. This role is responsible for the day-to-day servicing of our customers through troubleshooting and performing complex diagnostic activities in regard to service equipment within established policies and procedures. One of the primary duties of an Oil Heating Service Technician is oil tank installation and repairs. If you have a high degree of technical knowledge and experience, you may be who we are looking for
**What we offer**:

- Sign-on Bonus
- Competitive salary, bonus, and pension plan
- Flexible benefits, including a Health Spending Account
- Wellness support, including annual wellness allowance and paid personal care days
- Paid vacation and vacation purchasing
- Personal and professional development opportunities
- Named one of Canada’s Top 100 Employers for seven consecutive years

**Your roles and responsibilities**:

- Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines.
- Diagnose and solve complex system problems by completing steps required during inspection, including checking gas flow, thermostats, heat flow, and insulation etc.
- Analyze existing processes and make recommendations for improve them, using best practices and previous experience.
- Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project. Mitigates risk by identifying potential threats.
- Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
- Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers.
- Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members.
- Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc
- Understand the requirements of the job and work independently with a mínimal degree of supervision. Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example.

**Professional skills**:

- Demonstrates ability to effectively think and respond to different situations
- Strong communication skills, both written and verbal, and interpersonal skills. High customer service.
- Action oriented.
- Technical/mechanical aptitude required.
- Produces outcomes that demonstrate an understanding of financial impacts.
- Effective time management skills and ability to lead by example

**Travel**
- Travel is not a requirement for this position

**Education and experience**:

- Licensed Oil Burner Heating Technician
- Dual license (Oil and Gas) an asset.
- Knowledge of wiring, plumbing, and some air conditioning is required
- Ability to work well with others
- Good organization and communication skills
- Attention to detail
- Excellent customer service skills
- Strong decision making skills
- Safety focused required

**Job Types**: Full-time, Contract

Work Location: In person

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