Service Expeditor

Go Powersports Limited is growing and requires a driven individual to fill the role of **SERVICE EXPEDITOR **in their Kentville team As a **SERVICE EXPEDITOR **for Go Powersports Limited, you will be responsible for directly supporting our Service Technicians to ensure superior customer service and efficient service management.

**Why work for GO Powersports?**
- Competitive wages based on experience
- Profits sharing paid out on a quarterly basis based on individual and company performance
- Health and Dental benefits, Employee assistance program, and Mental health support
- RRSP Program that is company matching
- Company discounts on awesome products
- Ongoing training and professional development to further your career goals

**Service Expeditor Duties & Responsibilities include but are not limited to**:
Staging and Preparation:

- Identify any open service bays that may be ready for the next unit to be staged
- Request approval of technicians to stage unit to ensure the bay is not reserved for other purposes
- Reference service schedule to identify next major unit to be worked on by a technicians
- Review repair order to identify extent of jobs that have been requested by customer
- Stage any parts and all parts at service bay for technician
- Stage repair order and completed courtesy inspection at the service bay for technician
- Stage units outside of the shop for technicians test drive

Courtesy Inspections:

- Perform courtesy inspection on all major units check into service
- Note any irregularities found before technician begins work

Quality Control:

- Review repair orders to verify completion of requested jobs
- Complete Quality Control check on all completed major units
- Note status of each Quality check category on invoice notes including initials, date, and time of QC Check

Unit Appearance:

- Clean each completed unit after the technician has completed repair ensuring all units leave cleaner than they arrived.
- Pay special attention to all areas that a customer will see while operating the unit

Other:

- Clean the service bay, and maintain cleanliness throughout the day by removing all packaging, replacing parts in both the shop area and outside the bay to maintain Go Powersports standard.
- Return customer units to service for pick up when ready.
- Fulfill training as required
- Other duties as assigned

**Service Expeditor Requirements**:

- Must have excellent verbal, written, and interpersonal communication skills
- Mechanical aptitude is a strong asset
- Ability to be a team-player, you contribute towards an amicable and fun team atmosphere
- Ability to provide best in class customer service to internal and external sources
- Must have excellent time management and organizational skills with a keen eye for detail
- Must be a flexible multi-tasker that works well in a high volume environment with tight deadlines
- This position requires moderate computer proficiency
- You have a valid driver’s license and are willing to provide a Driver’s Abstract

**About Us**

Go Powersports Limited is a perennial top-ten BRP dealer in Canada and has four times been recognised as BRP’s district dealer of the year. In 2021 we were BRP’s National Off-Road Dealer of the Year for Canada.

We are the only authorized dealer in Western Nova Scotia for BRP and CFMoto. We sell CanAm off-road & on-road vehicles, SkiDoo snowmobiles and SeaDoo personal water craft and pontoon boats. We also sell and service Manitou and Alumacraft boats, Mercury outboard engines, and Sealver wave boats. We are Nova Scotia’s only Piaggio and Vespa scooter dealers.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 43.5 - 45 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Kentville, NS B4N 3V7: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Drivers License (required)

Work Location: In person