Service Support Manager

2 weeks ago

Saskatoon, Canada INFINITE WATER SASKATCHEWAN Full time

Duties include but are not limited to
- **Customer Service Support ** - Our service hotline provides support to our existing customers should they have issues or questions regarding the system that was purchased through us. We provide assistance to find a solution (walk the customer through steps they can do themselves to either fix or help us diagnose issues)

**Install and In field Service Support** - be available to help any of the technicians working in the field with phone support.

Keep organized and detailed records of any and all customer equipment issues and each of your customer interactions.

Primarily working out of our Saskatoon Head Office, you may be required to provide the occasional in home service in Saskatoon if an emergency comes up and our technicians are not available.

Members of our team are provided with the benefit of a health spending account as well as RRSP matching. We provide all tools if necessary for your position as well as work/service vans for use on the job for installers and service technicians.

Infinite Water Staff enjoys a 3 week paid Christmas holiday at the same time and the office is shut down at that time to give our staff some much needed R&R. On occasion Infinite Water will take the staff on a company paid hot weather trip for one of those weeks.

**Job Types**: Full-time, Part-time

**Salary**: $20.00-$30.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Company events
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK S7L 6C7: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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