Admin Assistant Physician Clinical Immunology
2 weeks ago
The primary role of the Admin Assistant - Physician is to provide clinical and administrative support a group of physicians in the Allergy and Immunology Department. The Admin Assistant - Physician coordinates daily activities of the physician¿s office/clinic and ensures smooth functioning for each of the individual physician¿s practices, while providing professional and caring service to the patients.This role is best suited for someone who understands or is keen to learn about the complex work that occurs in face-paced ambulatory setting and support by ensuring the clinics run smoothly. This role is best suited for someone who wishes to lend their innovative solutions, organizational skills, keen attention to detail, and interest in improving and streamlining processes to support patient care.This role currently operates at 193 Yonge St.
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**Duties and Responsibilities**:
ØScheduling patients referred for consultation visits; scheduling physician appointments, monitoring attendance/no show rate, managing disposition decisions post assessment diagnoses;
ØAnswering, screening, and transferring phone calls: this can be both internal (other departments, physicians) or external (patients, other medical facilities);
ØRegistering patient visits, creating and updating patient charts;
ØLiaising and coordinating services with internal and external care team to provide seamless service for patients.
ØProviding excellent customer service;
ØMaintaining patient confidentiality;
ØPatient call reminders;
ØRoom utilization system use as per clinic standards;
ØWork with clinicsto manage patient visits, physician scheduling;
ØResponsible to rebook patients due to last minute cancellation as per clinic standards;
ØContinuously seeks opportunities for quality improvement to ensure optimal departmental operations
ØEffectively prioritizing work and facilitating clarification of priorities with physician/CLM/manager, where required;
ØOther duties as assigned.
**Qualifications**:
- Minimum of 2 years of progressively responsible secretarial/administrative experience in a hospital setting required- Graduate of a recognized office Administration program- Proven proficiency in the use of computers with advanced knowledge of Microsoft Word, PowerPoint, Excel, Outlook Electronic mail,- Excellent interpersonal and verbal/written communication skills.- Ability to work independently and to manage competing workloads.- Demonstrated ability to work co-operatively and in a team environment.- Ability to employ highly organized and systematic work habits- Ability to work independently and to manage competing workloads in a calm manner- Demonstrated initiative and is a self-starter- Demonstrated ability to problem solve and multi-task in a busy environment- Demonstrated ability to prioritize work based on competing demands from multiple PCMs- Demonstrates meticulousness and ability to perform self-checks for errors- Knowledge of medical terminology would be a definite asset- Demonstrated commitment to providing exceptional customer service- Satisfactory attendance record.
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