Manager, Jde Account Management

3 weeks ago


Montréal, Canada Syntax Systems Ltd. Full time

**Manager, JDE Account Managment**

North America

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

**Position Summary**:
The Manager of Account Management is responsible for providing leadership and management to a team of account managers whose role it is to ensure Customer Success.

**Responsibilities**:

- Provide guidance, mentoring and management to professional employees
- Is accountable for the performance and results of a team within own function
- Adapts departmental plans and priorities to address resource and operational challenges
- Decisions are guided by policies, procedures and business plan; receives guidance from senior management
- Provides guidance to employees, colleagues and/or customers
- Skilled at establishing and managing strong manager-level client relationships
- Ensure steady state framework and best practice are in place and adhered to
- Exceptional problem solving, issue resolution and client service skills
- Work with technical delivery teams to identify common issues and help develop cross functional continuous improvement plans
- Responsible for Ensuring employee and customer KPI are maintained
- Responsible for Customer Success, Customer Satisfaction and Customer Experience.
- Comfortable working in a highly matrixed environment
- Create employee training plans

**Qualifications and Experience**
- Graduate in any discipline
- 10 years experience with Account Management and cloud delivery on JDE ERP systems
- Overall 10 years years of experience and minimum 10 years years of experience in handling process improvements, transformations, change management and managing day to day delivery
- Demonstrated prior transition and steady state Account Management Experience
- knowledge of Cloud Infrastructure and Migrations as well as, practical or contextual understanding of cloud architecture, IaaS, PaaS and AMS operation models
- Excellent at preparation and presentations of service and operational reviews to Senior Leadership teams
- Experience in collaborating with teams across geographies and functions
- English (Verbal and Written)

**Personal Characteristics**
- Excellent People management skills
- Excellent Interpersonal skills
- Excellent time management and organizational skills
- Excellent verbal and written communication skills
- Excellent eye for detail
- Adaptable
- Maintain confidentiality



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