Chief Operating Officer

2 months ago

Mississauga, Canada Indus Community Services Full time

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**: To be leaders in building strong and inclusive communities.

**Mission**: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
Reporting to the CEO, the Chief Operating Officer is a collaborative member of the Executive Leadership Team (ELT) and the Departmental Management Team (DMT) and is accountable for providing leadership and operational direction consistent with the Indus’ strategic goals and managing execution to deliver desired outcomes. This includes the overall planning, development, delivery and effectiveness of programs, and the effectiveness of day-to-day program operations.
The COO will build and mentor a high performing team responsible for a service-oriented culture that is responsive to the ongoing and emerging needs of the communities served by Indus. They will maintain professional relationships with community stakeholders and funders at all levels and stay current on region wide initiatives and developments in the sector.

The Chief Operating Officer will demonstrate the following personal competencies:

- Strong people skills - a collaborative team player capable of building trusting relationships at all levels of an organization, with a participative management style.
- Responsiveness - ability to anticipate needs and commit to respond in agreed timeframes.
- Innovative and strategic thinker - ability to identify, develop and implement new ideas and concepts drawn from the health, human services & related sectors.
- High degree of professional and personal integrity.
- Capable of delivering on commitments - setting clear objectives and deliverable goals.
- Driven and hardworking - ability to get things done within agency protocols and program standards

**Responsibilities and Duties**: _(but not limited to)_

**Leadership**
- Build and lead an effective and cohesive senior management team with effective succession planning.
- Evaluate the senior management team.
- Represent Indus to government, regulatory authorities, funders and the general public as delegated by and in collaboration with the CEO.
- Manage the vision and long-term operational strategy for Indus.
- Effectively communicate and implement the Strategic Plan as approved by the Indus’ Board and CEO
- Develop and put in place operating plans and budgets for each program area.
- Ensure the development of Indus’ business case for renewed and new funding as well as managing the grant proposal process to meet the organization’s vision and Strategic Plan.
- To collaborate and support government initiatives such as Ontario Health Teams in the transition of health care.

**Operations and controls**
- Oversee operations, privacy, facilities and maintenance, and labour relations: letters of agreement, contracts, leases, and other legal documents and agreements.
- Organizational reporting and monitoring: provide guidance and leadership through management of Indus metrics and measurement reporting process.
- Office management: oversee administrative and facility functions for all Indus sites, ensuring smooth daily operations of offices and program sites.
- Board of Directors: in concert with the CEO, provide staff support and guidance to Indus board and act as staff liaison to relevant board committees.

**Communication and Reporting**
- Liaise with the CEO and keep them informed of all issues emerging.
- Attend Indus’ board and committee meetings as needed.
- Provide report to the CEO to be tabled at the board meeting outlining program, compliance and facility/maintenance issues.
- Work with the senior management team to ensure that a system is in place for effective communication (including annual mandate letters) within the management team and other employees.

**Management**
- Maintain an effective management team and to ensure that remuneration packages are appropriate.
- Responsible for all dealings with Indus’ staff and their appointments both internally and externally.

**Programs & Services**
- Oversee the planning, implementation, and evaluation of the organization’s programs and services, including statistical reporting compliance.
- Ensure that the programs and services offered by the organization contribute to the organization’s mission and Strategic Plan.
- Oversee the planning, implementation, execution, and evaluation of special projects.

**Financial Management and Operational Oversight**
- Working with the Director provide input to all financial and business planning activities.

**Human

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