Specialist Ii, Credit

7 months ago

Mississauga, Canada Samsung Electronics Full time

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun. then please keep reading

Our Perks:

- Fantastic employee discount on all Samsung products
- Competitive Salary
- Employer paid Medical and Dental coverage from day one
- Free on-site gym to get your sweat on
- Subsidized Cafeteria; including free Starbucks coffee/latte machine
- 4-day in-office work schedule Monday through Thursday - with Friday remaining a flex day to work remotely
- Employee Referral program
- we want great talent like you
- Virtual Pet Care-to ensure the well-being and health of your beloved furry companions

The Specialist, Credit will strive to minimize Days Sales Outstanding, bad debt write-offs and maximize cash receipts while being sensitive to the needs/requirements of both internal and external customers. To collect outstanding accounts receivable dollars through assertive, but sensitive, direct telephone contact with customers.

Resolve customer billing problems in a timely manner so as to expedite cash flow and minimize accounts receivable delinquency. This process would include the research & issuance of approved pricing credit memos, the issuance of approved return authorization, providing proof of deliveries, documentation support, and other account adjustments as deemed necessary and appropriate.

Role and Responsibilities

Essential Duties and Responsibilities:

- Collect accounts receivable for assigned region
- Review orders Held in Credit for releases or continue holding and communicate status to credit manager & sales representative
- Monitor customer compliance with Samsung’s credit terms & approved lines of credit
- Review all negotiated contracts for information pertinent to collections
- Call on accounts with past due balances and solicit help from Credit Manager & Sales force if required
- Review existing customer payment performance to determine degree of risk exposure and current credit trends
- Review and update existing credit lines annually or as needed
- Review posting daily cash receipts to aged trial balance to maintain accuracy of customer accounts
- Research deductions and payment shortages
- Prepare the requests for miscellaneous adjustments to Accounts Receivable to properly match payments and credits to the invoices or debits
- Review customer’s statements on a weekly basis
- Prepare Weekly cash forecasting
- Review customers request for pricing credits and gather necessary documentation for sales management approval/decline
- Enter approved pricing credit
- Coordinate with other department personnel to ensure that customers’ credit requests are reviewed for processing or decline. Ensure final decision is communicated properly to the customers
- Maintain accurate and complete records of collection activities
- Support the dispute resolution process as required including gathering of relevant dispute information
- Issue Return Authorization approved for credits on the system and communicates to customer the detailed instruction to complete the return process
- Review Major accounts Post Audit claims requests in a timely manner and proceed with credit issuance or communicate to customer the reason for decline with supportive documentation before the expiring date of rejection

Skills and Qualifications

**Education**:
- Post-secondary education preferred

Knowledge:

- Bi-lingual French /English (a definite asset)
- Understanding of basic accounting principles
- Ability to interpret credit bureau reports
- Proficiency in MS word, Excel, Outlook, and SAP/ERP is an asset
- Strong customer service, negotiation problem solving and analytical skills
- Detailed understanding of the Collection process from sale through to billing and financial reporting
- Strong industry knowledge of accounts receivable practices, procedures, processes and terminology
- Demonstrated ability to interact with all levels within the SECA organization, customers and finance agencies
- The ability to work with others, including all levels of staff, and customers with opposing views to accept/recommend payment plans & final resolution for disputes
- The ability to plan, organize and prioritize multiple and simultaneous Credit department tasks and projects in a changing corporate environment
- The ability to write, read, interprets and acts on proper understanding of collection issues based on corporate collection standard as well as on unique situations
- Ability to make professional presentations and to

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