Credit and Collections Specialist

3 months ago

Mississauga, Canada SureWerx Full time

**Reference number**
- P-0082

**Date Posted**
- June 24th

**Location**
- Canada, Ontario, Mississauga

**Remote**
- SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

We are looking for a Credit and Collections Specialist on a contract basis. This position reports to the National Credit Manager.

This is an onsite role with a requirement to work 5 days in the Mississauga office.

**Responsibilities**:

- Experience working with a broad range of accounts (small, mid-size, large accounts). Experience with customer portals a plus
- Thorough experience with customer deductions
- researching and reconciling customer payments to clear deductions related to contracts or agreements, maintaining accuracy for Accounting team
- Analyze & breakdown balances on large accounts to provide high-level overview that summarizes reasons for open balances and effectively communicates the resolution
- Obtain payments using soft collections approach, knowing when to escalate or negotiate payment arrangements, making calls for more seriously past due accounts
- Familiar with order review ques, when to hold or release orders
- Research and resolve customer inquiries, provide invoice copies, statements and aging reports (via Excel)
- Reconcile accounts according to how they pay or how they are invoiced and be proactive in managing A/R so it does not become past due
- Communicate potential issues, concerns & updates to Credit Manager
- Continuous follow up internally and externally, to close out issues independently to make certain they are resolved
- Credit review (references and credit reports), reviewing credit limits
- Familiarity with different types of invoicing, the issues that could cause payment delays and how these are resolved
- Understand and bring consistency to customer data base fields.

***

**Skills & Qualifications**:

- Excellent verbal and written communication skills
- Fast learner with proven abilities to problem-solve
- Able to work independently but also be a team player, with drive and dedication to get work done quickly and accurately
- Positive attitude towards changing work requirements and can-do spirit
- Fluent with learning systems and running reports
- High level of accuracy and attention to detail
- Strong time-management and organizational skills, knowing how and when to prioritize
- Able to use sound logic to make and support decisions
- Willingness to continuously learn and some curiosity to want to know how things work
- Detail-oriented, knowing how to approach complex issues and follow through until resolved
- Ability to breakdown and categorize issues on accounts
- Willing to make proposals for process improvement
- Know what needs to get done but also bring issues or concerns to Manager
- Intermediate working knowledge of Excel, Outlook and previous ERP experience
- Experience with creating process documents a plus.

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