Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at US Tech Solutions. This is a remote opportunity based in Manitoba, Canada.
About the RoleThis is a contract position with a minimum duration of 6 months, with the possibility of extension. As a Technical Support Specialist, you will be responsible for assisting customers in resolving technical issues related to software and hardware problems.
You will work closely with customers to troubleshoot and resolve complex technical problems through a defined escalation process. Your role will also involve logging and tracking inquiries using a problem management database, maintaining history records, and documenting related problems.
Key responsibilities include:
- Providing troubleshooting guidance to customers to resolve technical problems
- Escalating complex technical issues through a defined process
- Following up with customers to ensure timely resolution of inquiries
- Logging and tracking customer inquiries using a problem management database
To be successful in this role, you will need:
- A high school diploma or equivalent
- Experience working with company products and operating systems
- Skills in solving computer-related problems
- Ability to work independently and as part of a team
The ideal candidate will have excellent interpersonal skills, strong communication skills, and the ability to prioritize tasks effectively. You will also need to be able to mentor and provide guidance to less experienced personnel.
RequirementsTo apply for this role, you must meet the following requirements:
- High school diploma or equivalent
- 1+ years of experience in a help desk or technical support role
- Proficiency in operating systems and software applications
- Excellent communication and interpersonal skills
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition to your base salary, you will also receive benefits including health insurance, paid time off, and professional development opportunities.
US Tech Solutions is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and perspectives. If you are a motivated and detail-oriented individual looking for a challenging role, please submit your application today
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