Medical Office Assistant

5 months ago

Okotoks, Canada Okotoks Paediatric Clinic Full time

**About Us**: paediatric specialty clinic caring for children by referral only. We provide dedicated paediatric care for children with complex medical issues in our community and area. We are currently seeking a warm, organized person to join our team and be the first point of contact for our patients and their families.

**Job Summary**: As a Doctor's Medical Office Assistant, you will be an essential part of our paediatric care practice. You will greet patients and their families, schedule appointments, manage patient records, and ensure a warm and welcoming environment. Your role will be instrumental in creating a positive experience for our young patients and their caregivers.

**Key Responsibilities & Qualifications**:
**Desired Knowledge, Skills, and Abilities**:

- High school diploma required.
- Completion of a Medical Office Assistant course **required.**:

- 1+ years of Medical Office Assistant experience **required.**:

- Prior experience as a medical receptionist or in a similar administrative role helpful.
- Proficiency in basic computer skills and data entry.
- Familiarity with Electronic Medical Record (EMR) system.
- Strong verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to work both independently and as a valuable team member taking direction.
- Willingness to adapt to new roles with initiative and self-directedness.
- Active participation in staff education and meetings.
- Ability to remain composed in high-stress situations
- Effective problem-solving, decision-making, and critical thinking skills.
- Precise adherence to directions and the ability to determine when consultation is needed.
- Commitment to patient privacy and confidentiality in all matters.
- Physical ability to sit for prolonged periods, occasionally lift items (not exceeding 10 kg) and mobility and fitness for stairs.
- Collaboration with other members of the multi-disciplinary team.
- Efficient time management and the ability to prioritize multiple tasks effectively.
- Current police, vulnerable sector and child welfare check.

**Key Position Duties and Responsibilities**:
**Patient Registration**: Collect and verify patient information, insurance details, medical and pharmacy history. Maintain accurate and updated patient records in EMR. Update electronic medical records (EMRs) by recording patient allergies and demographics (Personal Health Number, address, phone number) after each visit.

**Patient Reception**: Greet patients, their families, and visitors warmly in person and over the phone. Assist in patient check-in and ensure they have the necessary forms and information completed one week prior to a scheduled visit. Demonstrate courtesy, politeness, and helpfulness to the public and patients at all times. Explain clinic policies to patients when required in a polite manner

**Maintain Waiting Area**: Ensure the waiting area is clean, organized, and child-friendly. Monitor patient flow and provide assistance or special accommodations as needed. Ensure rooms are tidy after each patient.

**Patient Measurement**: Weigh and measure paediatric patients, updating their records accurately and escort them to a room that is prepared and clean.

**Examination Rooms**: Prepare examination rooms, set up and maintain (restock) medical supplies and equipment in all examination and procedure rooms in the absence of the LPN.

**Supplies**: Maintain an accurate inventory list and order materials as needed.

**Clerical**: Administer requests for patient information (e.g., transfer patient files to/from other clinics, printing files) in accordance with protocols while ensuring confidentiality.

**Appointment Scheduling**: Schedule appointments for patients according to doctor preferences. Confirm and schedule physicians according to their preference.
- Efficiently schedule, reschedule, and confirm patient appointments.
- Coordinate with medical staff to maintain smooth appointment availability.
- Assist in booking sub-specialist, diagnostic, surgical procedures and phone consults as needed.

**-. **Deliver messages and document accurately.
- . Assist patients and their families with inquiries and provide information when necessary.

**Medical Forms and Documentation**: Prepare and manage medical forms, referrals, and other documentation.

**-**Scan, download, and link patient labs and netcare documents into the Electronic Medical Record

**-**Work closely with healthcare providers to ensure timely completion of patient forms.

**Follow Policy and Procedure**: Adhere to clinic guidelines and contribute to the development of new ones.
- Collect fees according to protocol (e.g., no-show appointments, uninsured services).
- Complete third-party requests.

**Collaboration**: Assist with training new staff as requested. Welcome and assist in scheduling medical students, medical residents upon request. Prepare board room for meetings with colleagues and case conferences. Willingness and ability to work

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