Network Analyst

6 days ago


Québec, Canada Acuity Brands Full time

**We Light the Way**

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:

- First point of contact for company employees seeking technical assistance
- Diagnose and resolve software and hardware incidents in a timely manner
- Managing support requests through the Help Desk software ticketing system
- Identify and recommending possible improvements to procedures and processes
- Deployment of Windows images to laptops and workstations
- Support audio and video equipment in conference rooms
- Ensure accurate inventory records of company hardware and software
- Support of Remote Desktop platform
- Create accounts and deploy Multi-Factor Authentication and VPN software

**Experience (minimum experience required)**:

- IT College degree or equivalent
- 2 to 4 years of experience in a similar job
- Bilingual (English and French) verbal & writing

**Knowledge and abilities**:

- Knowledge of Microsoft Windows OS (Win 7, 8, 10) and MS Office products
- Knowledge of Mac OS is a plus
- Knowledge of Scrum/Kanban process is a plus
- Knowledge of virtualization technologies (specifically VMWare), and cloud hosting is a plus
- Security software management; Anti-Malware, Anti-Virus, Anti-Spam
- Team interaction and spirit
- Planning and organizing
- Problem analysis and problem-solving skills


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